Maya Discussions

[deedox]

Hi,

i'm unable to load the plugin v3.0.7 inside Maya. Always getting this error when i try to load the mll manualy.

Error: file: C:/Program Files/Autodesk/Maya2020/scripts/others/pluginWin.mel line 317: Die angegebene Prozedur wurde nicht gefunden.
(RadeonProRender) /

Any suggestions?

cheers 

Dario

[david_s]

Hi,

Thank you for this report. Are you using a non-English version of Maya? If so, can you let us know
what language pack it is, as this could be the reason. I will inform the developers about this issue.

As a workaround, try changing the language in Maya to English - this might work.

[deedox]

Hi,

thanks for your reply. Maya is english only ther are no options for language change...

My Windows 10 is in german maybe this could be the problem?

[deedox]

before i had the 2.9 version and it worked without a problem.. This error happened after the update to 3.0.7.

I also tried to revert to 2.9  version but the problem stayed..

[david_s]

Hi,

Please provide your OS and system specifications.

[deedox]

Windows 10 (v2004)

AMD Ryzen 3800x

MSI X570 Gaming Edge Wifi

32 GBytes RAM DDR4 3600MHz

Radeon Vega 64

[david_s]

Hi,

Thank for this information, I will inform our developers.

In the meantime there are some troubleshooting steps you can try

1. Unistall the plugin completely check if any remaining files are remaining
C:\Program Files\AMD

2. Sometimes reseting Maya to default can help.
to do this go in to your documents Maya folder
C:\Users\username\Documents\maya\ver
a) Rename the Prefs folder to prefsold ( this will in term back up your settings incase you wish
to return to them)
b) Open Maya and create a default workspace.
c) Close maya and install the plugin.

3. Try with English version of Maya
https://knowledge.autodesk.com/support/maya/getting-started/caas/CloudHelp/cloudhelp/2019/ENU/Maya-C...
(note you will also need to change the region in windows settings to do this as well)

[deedox]

Ok, thank you for your help.