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Maya Discussions

deedox
Journeyman III

Cant load radeonpro plugin in Maya 2020.3

Hi,

i'm unable to load the plugin v3.0.7 inside Maya. Always getting this error when i try to load the mll manualy.

Error: file: C:/Program Files/Autodesk/Maya2020/scripts/others/pluginWin.mel line 317: Die angegebene Prozedur wurde nicht gefunden.
(RadeonProRender) /

Any suggestions?

cheers 

Dario

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7 Replies
david_s
Challenger

Re: Cant load radeonpro plugin in Maya 2020.3

Hi,

Thank you for this report. Are you using a non-English version of Maya? If so, can you let us know
what language pack it is, as this could be the reason. I will inform the developers about this issue.

As a workaround, try changing the language in Maya to English - this might work.

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deedox
Journeyman III

Re: Cant load radeonpro plugin in Maya 2020.3

Hi,

thanks for your reply. Maya is english only ther are no options for language change...

My Windows 10 is in german maybe this could be the problem?

 

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deedox
Journeyman III

Re: Cant load radeonpro plugin in Maya 2020.3

before i had the 2.9 version and it worked without a problem.. This error happened after the update to 3.0.7.

I also tried to revert to 2.9  version but the problem stayed..

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david_s
Challenger

Re: Cant load radeonpro plugin in Maya 2020.3

Hi,

Please provide your OS and system specifications.

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deedox
Journeyman III

Re: Cant load radeonpro plugin in Maya 2020.3

Windows 10 (v2004)

AMD Ryzen 3800x

MSI X570 Gaming Edge Wifi

32 GBytes RAM DDR4 3600MHz

Radeon Vega 64

 

 

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david_s
Challenger

Re: Cant load radeonpro plugin in Maya 2020.3

Hi,

Thank for this information, I will inform our developers.

In the meantime there are some troubleshooting steps you can try

1. Unistall the plugin completely check if any remaining files are remaining
C:\Program Files\AMD

2. Sometimes reseting Maya to default can help.
to do this go in to your documents Maya folder
C:\Users\username\Documents\maya\ver
a) Rename the Prefs folder to prefsold ( this will in term back up your settings incase you wish
to return to them)
b) Open Maya and create a default workspace.
c) Close maya and install the plugin.

3. Try with English version of Maya
https://knowledge.autodesk.com/support/maya/getting-started/caas/CloudHelp/cloudhelp/2019/ENU/Maya-C...
(note you will also need to change the region in windows settings to do this as well)

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deedox
Journeyman III

Re: Cant load radeonpro plugin in Maya 2020.3

Ok, thank you for your help.

 

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