I was installing the drivers (driver version 22.6.1) of my pc (Dell Latitude E6440) (AMD Radeon HD 8690M), I restart the pc to start installing them, it reaches 48% and it freezes. I do the forced shutdown and when I log in it freezes again. How can I solve?
(last screenshot before it freezed the first time)
1 Solution
I noticed that laptop originally came with Windows 7. Did you upgrade to Windows 10 or 11 by any chance?
A laptop with an Intel CPU and AMD Discrete GPU card you must FIRST update all of the Intel Drivers especially the Intel Graphics and CHIP Set drivers.
You can go to Dell's Support Download driver page and do it automatically or manually from here: https://www.dell.com/support/home/en-ae/product-support/product/latitude-e6440-laptop/drivers
Or you can download and run Intel own driver updating app.
Also make sure you have the latest BIOS version installed.
Once all of your Intel Drivers are up to date especially the Graphics and Chip set drivers including the BIOS try installing FIRST Dell's own OEM AMD Driver and see if everything works normally without issues.
If it does now try installing the last AMD Driver for your HD8690M GPU card from here: https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-8000m-series/amd-radeon-hd-8690m...
Each time you remove the AMD or Intel Graphics driver use DDU (Display Driver Uninstaller) with the internet disconnected and deleting, if created, AMD Driver Installation folder at C:\AMD BEFORE installing any new AMD Drivers.
I noticed that laptop originally came with Windows 7. Did you upgrade to Windows 10 or 11 by any chance?
A laptop with an Intel CPU and AMD Discrete GPU card you must FIRST update all of the Intel Drivers especially the Intel Graphics and CHIP Set drivers.
You can go to Dell's Support Download driver page and do it automatically or manually from here: https://www.dell.com/support/home/en-ae/product-support/product/latitude-e6440-laptop/drivers
Or you can download and run Intel own driver updating app.
Also make sure you have the latest BIOS version installed.
Once all of your Intel Drivers are up to date especially the Graphics and Chip set drivers including the BIOS try installing FIRST Dell's own OEM AMD Driver and see if everything works normally without issues.
If it does now try installing the last AMD Driver for your HD8690M GPU card from here: https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-8000m-series/amd-radeon-hd-8690m...
Each time you remove the AMD or Intel Graphics driver use DDU (Display Driver Uninstaller) with the internet disconnected and deleting, if created, AMD Driver Installation folder at C:\AMD BEFORE installing any new AMD Drivers.
