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General Discussions

hellboy
Journeyman III
‎12-07-2021 12:53 PM

How does the AMD Warranty Request work?

Hello,

i want to send my RX6800 back to AMD, because the VRAM is not working properly.

But before i fill in the Warranty Request Form, i just want to ask:

Do i have to pay for the shipping?

How long could it take to get it repaired or replaced?

Do i get informed about the repairment or replacement?

 

Sorry for my bad english, its not my mother language.

 

Thanks

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1 Reply
elstaci
MVP
‎12-07-2021 01:30 PM

Here is AMD Warranty Terms and Conditions for your RX6800XT GPU Card: https://www.amd.com/system/files/documents/radeon-rx-6800-warranty-card.pdf 

NOTE: This Warranty is only if you purchased the GPU Card directly from AMD Store.

Screenshot 2021-12-02 065951.png

Seems like you pay for shipping the GPU to AMD Warranty repair center.

As to how long it will be to get your GPU repaired or replaced it depends on your situation, location, shipping destination, if they have a GPU in stock to replace it with, how long it takes to repair, etc.

Possibly some other Users who have turned in their GPU cards under AMD Warranty can give you an estimate of how long it will take for you to get a GPU card back.

AMD Warranty will notify you if your GPU card is defective or not and what actions they will take.

But the best thing you can do is open a AMD Warranty Request and see if they believe you need to RMA your GPU card to be checked, repaired or replaced: https://www.amd.com/en/support/kb/warranty-information/rma-form

That would be the first step. Then you can decide if you want to go through with the RMA or not.

EDIT: That AMD Warranty Terms & Conditions are also in several Foreign Languages in the same PDF that I linked.