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General Discussions

Eggsy
Journeyman III
Wednesday

Graphics Card not Running

So I'm using this old hp laptop (pavilion g4-1321TX) and for some reason the graphics card is like invisible in the system like a ghost T_T. It actually shows on device manager that it's there the AMD Radeon HD 7400M series driver but for every app it always uses the Intel HD graphics. I have tried switching apps to high performance on windows yet the highest performance option also only shows the intel HD graphics. Even in the task manager performance tab, it doesn't show any GPU performance. I have tried cleaning the driver by using DDU incase the driver was faulty and yet still after reinstalling with the latest driver from AMD it still doesn't work.

Any help would be really appreciated!

OS : Windows 10 64-bit

CPU : Intel i5-2450M
GPU : AMD Radeon HD 7450M (pretty sure this one)

3 Replies
FunkZ
Grandmaster
Wednesday

That laptop seems to have shipped with Windows 7 and the software/drivers likely supported switchable graphics, meaning it would use the IGP for low-end graphics tasks and automatically switch to the discrete for video and gaming.

If you've upgraded it to Windows 10 the HP provided software for switchable graphics probably no longer works. If you want to force it to use the discrete graphics you could try disabling the IGP, either via BIOS or through Windows Device Manager.

 

Ryzen R7 5700X | B550 Gaming X | 2x16GB G.Skill 3600 | Radeon RX 7900XT
Ryzen R7 5700G | B550 Gaming X | 2x8GB G.Skill 4000 | Radeon Vega 8 IGP
Ryzen R5 5600 | B550 Gaming Edge | 4x8GB G.Skill 3600 | Radeon RX 6800XT
Eggsy
In response to FunkZ
Journeyman III
yesterday

Anyways my only option is to either downgrade to Windows 7 or disabling intel graphics right, but if i were to disable the intel graphics and for some reason the amd graphics still doesnt run. wont i be in big trouble xD.

Im actually afraid to try it haha.

Eggsy
In response to Eggsy
Journeyman III
yesterday

So I tried disabling intel graphics from device manager and somehow with the AMD graphics it feels laggier/clunkier(?). And i tried checking dxdiag and task manager, in dxdiag display tab it shows that im using Microsoft basic display driver and in task manager the GPU stats isnt there at all. But i find that in the windows setting > Display > Graphic settings when i try to set the performance for an app it actually shows the AMD graphics option. 

I also tried playing a game (Left 4 Dead 2), with the intel graphics i can get 200-300 fps in the lobby but with AMD the fps is 0-20. T_T

Screenshot (410).png