General Discussions

[Anonymous]

HI, I tried returning my 7900 XTX but I'm having some problems.

I followed the steps on the AMD Store as described here, filled out the return form and everything went good up to this point, after I submitted the form I downloaded my return label and it also said I should receive a confirmation email.

However, I never got a confirmation email and I was browsing in a firefox private window which in turn didn't save my return label at all, and there's no way to get back to that page again because when I try to fill out the form again it says that there are no products to return.

This is a unfortunate situation at the moment, DHL is supposed to pick up my package at the 15th of may, but I don't have a return label. I tried using the contact us form on the store but I haven't heard anything from them in 3 days now.

What's even worse is that I tried filling out the return form again today but now it says that "rma.moduslink.com" is down when I submit my form.

Anyone know what's going on?

[Axton]

I haven't been able to sign in to the store for months, and it's not sending password reset emails either.  Is anyone else able to sign in?

edit: I just learned that there seems to be a fairly major change to the AMD store, and I only stumbled on this through random clicking on links on the site.  Seems like after April this year the store is handled differently than before that date.  https://www.amd.com/en/support/kb/faq/amdonlinestorefaq 

***ATTENTION Canada and EU CUSTOMERS: If you placed an order after April 18, 2023 at 7:30 AM Central, please visit the new Help Center for assistance with your order.

This is turning out to be an instructional case for web vendors on how not to treat your customers.  To test this I signed up for a new account using the SAME EMAIL I used last year to buy my 6950XT and it went through without any error or warning message.  **w.t.f**!?  Did you forget that I bought that gpu?

This doesn't instill much confidence when making online transactions. I was just part of the Mackenzie Financial data breach so you can understand my hesitations with anything online right now.