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baydiver
Journeyman III

amd shop (buy from amd - germany) cant add stuff to shopping cart

...had the problem all day long...with different browsers and different computers - even over my companies vpn.
can't be that i'm the first and only one to encounter that problem

does anyone know how to contact support or how to fix this?

9 Replies
exiledwolf83
Journeyman III

Re: amd shop (buy from amd - germany) cant add stuff to shopping cart

I think the bots just killed the site is all. I tried to get a Midnight black edition 6800xt, site had a small hiccup as I clicked add to cart and that was it. sold out in that flash.

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baydiver
Journeyman III

Re: amd shop (buy from amd - germany) cant add stuff to shopping cart

well i'm trýing for almost 10 hours now. even before that gpu sale. i just cant add anything(availiable cpus) to my cart. it will load and show up empty.

AtlanGEDC
Journeyman III

Re: amd shop (buy from amd - germany) cant add stuff to shopping cart

me 2,

it's not even possible to add CPUs to the cart that are availlable for days.

i used my daily Firefox and after that Microsoft Edge,, if this is due to trying to block scalpers i can assure you they had no problem,

your new 6800XT Black Edition is already on eBay for a high profit.

I now try since months to switch to AMD, i would like to switch GPU first and after that the whole platform but

your Resellers and the scalpers are better customers than me, right?

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RomanK
Adept I

Re: amd shop (buy from amd - germany) cant add stuff to shopping cart

I have the exact same problem, also Germany. A few days ago it worked but of course on the release day of the midnight edition everything is messed up. I didn't even have access to the website because I apparently refreshed the shop site too fast. I wonder how bots come through because they must refresh like every half a second.

I hope we Europeans will receive more updates on availability or priority in the near future. Not everyone has 2000€ to spend for a GPU.

AtlanGEDC
Journeyman III

Re: amd shop (buy from amd - germany) cant add stuff to shopping cart

just tested again, i was able to put a 5800X into the cart, but not the  2 3xxxx series CPUs.

but hey, i really want one of those 6800XT GPUs

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Wiesler
Journeyman III

Re: amd shop (buy from amd - germany) cant add stuff to shopping cart

I keep getting "Please complete the reCAPTCHA challenge." and it doesn't matter how many traffic lights and crosswalks I click to verify. 

Anyone else has this problem? 

Not using a VPN. 

Screenshot 2021-04-15 at 07.19.13.png

Chris4011
Journeyman III

Re: amd shop (buy from amd - germany) cant add stuff to shopping cart

So and now? Amd Support works on a solution? 

bango
Adept I

Re: amd shop (buy from amd - germany) cant add stuff to shopping cart

Same issue here. I did a test try by trying to add the AMD Ryzen™ 9 3900X CPU to the cart.

On my Android mobile I've managed it so far to get the captcha verification but then after verifying I got the same message like @WieslerOn Win 10 (it doesn't matter which browser I use) nothing happens when I click on the "add to cart" button.

It would be really nice if someone from AMD support would get in touch and help us. It is not acceptable that we normal customers are disadvantaged in such a way.

justafchen
Adept I

Re: amd shop (buy from amd - germany) cant add stuff to shopping cart

after 2 week still the same problem. Looks like they not care.

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