I have an AMD Radeon R7 M360 GPU in my laptop running Windows 10. After reinstalling Windows, the graphics card does not appear in the taskbar or the AMD software interface. In Device Manager, it shows a yellow exclamation mark next to the GPU under "Display adapters."
Steps I Have Tried:
Driver Installation Attempts:
- I used device manager to install the driver, but it shows that the "driver is already up to date."
- I manually downloaded and installed drivers from the official AMD website, but the issue persists. The AMD Adrenalin software does not recognize the hardware.
Compatibility Issues:
- I attempted to install the latest available drivers for the R7 M360, but they do not seem to work with my system. The Adrenalin software displays an error message stating that the hardware is unsupported.
Device Manager Behavior:
- Despite repeated installations, the yellow triangle remains. The error does not resolve after rebooting.
Other Diagnostics:
- The Intel HD Graphics 520 works fine, so this seems to be an issue specific to the AMD GPU.
Hardware Information:
- GPU: AMD Radeon R7 M360
- Integrated Graphics: Intel HD Graphics 520
- CPU: Core i7 6th gen
- Laptop: Dell lattitude e5570
- Operating System: Windows 10 64-bit
Request for Support:
I am looking for assistance to resolve the following:- How can I get the AMD Radeon R7 M360 to function properly on my system?
- Are there specific drivers for this GPU that are compatible with my current OS?
- Could the issue be caused by incompatibility with newer Windows updates? If so, is there a workaround?
- Is there a recommended configuration or older driver version to use?
Any guidance or troubleshooting steps would be greatly appreciated.
