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Journeyman III
Journeyman III

AMD Mobility Radeon HD 5000 Series Driver installation Issue

Hi guys

I have been having this issue for a very long time now that is my AMD Mobility Radeon HD 5000 Series is not installing properly on my laptop. This happened right after installing windows 10, first it affected video playback with stock windows applications( movies and TV and media player) but I managed to use 3rd party apps to overcome this (VLC in particular), it didn't affect gaming much
but for the last 16 days the driver does not respond at all. Any game , no matter if performance demanding or not will simply freeze , then crash my pc with some funny visuals on my screen

pastedImage_1.png

sometimes I get an error message that the application was blocked from accessing my graphics card

I have reinstalled my windows , formatted my entire hard desk and reinstalled a clean windows, for the last two days I was just trying to download and re-download the driver. It is just not working and the package never install properly !!!

the AMD Installation report is here 
file:///C:/Program%20Files/AMD/CIM/Reports/Report.xml

Catalyst™ Install Manager
Installation Report
12/15/17 23:16:45

Hardware information
NameAMD Mobility Radeon HD 5000 Series
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x68c1
Vendor ID0x1002
Class Code0x030000
Revision ID0x00
Subsystem ID0x9071
Subsystem vendor ID0x104d
Other hardware
Existing packages
AMD Catalyst Install Manager
AMD Display Driver
AMD Catalyst Control Center
Packages for install
AMD Display Driver
Final Status:Success
Version of Item:15.200.1062.1004
Size:90 Mbytes
HDMI Audio Driver
Final Status:Fail
Version of Item:10.0.0.01
Size:1 Mbytes
AMD Catalyst Install Manager
Final Status:Success
Version of Item:8.0.916.0
Size:20 Mbytes
AMD Gaming Evolved App
Final Status:Success
Version of Item:2.11.000
Size:49 Mbytes

Other detected devices
ManufacturerAdvanced Micro Devices, Inc.
Device ID0xaa60
Vendor ID0x1002
Class Code0x040300
Revision ID0x00
Subsystem ID0x9071
Subsystem vendor ID0x104d

Error messages
Driver Install: the specified driver package was not installed for matching devices

my laptop make and model

Sony Vaio E series VPCEB46FA

AMD Mobility Radeon HD 5000

Windows 10 64 Home Edition

affected applications : all including the 2003 Max Payne 2 !!!!!!!!!!!!!!

screenshots

pastedImage_0.png

Can anybody help?

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3 Replies
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Journeyman III
Journeyman III

Re: AMD Mobility Radeon HD 5000 Series Driver installation Issue

Hellooooo

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Journeyman III
Journeyman III

Re: AMD Mobility Radeon HD 5000 Series Driver installation Issue

May help. Was having the same issues went to custom install and did not install the gaming evo app no error messages. The log file still has the exact same AdvancedMicoDevice but no errors.

As it may help solve the issue Install is on a Aspire 7745g which i guess is the same MainBoard as gypsy661. We are probably missing a factory driver for something. I installed all drivers from acer for my laptop.

finally i will be checking factory software as i suspect the problem may just be the built in web cam(no drivers on acer), or maybe some missing IR or BT device.

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Journeyman III
Journeyman III

Re: AMD Mobility Radeon HD 5000 Series Driver installation Issue

after install without the gaming app windows update has picked up the missing device(it was the Web Cam).

reinstall of all AMD software 100% successful(at least for me).

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