My Ryzen 5800x was faulty and after opening a warranty claim I had sent in my CPU months ago, and according to the DHL tracking information it was delivered to the AMD warehouse on June 1st. Before it was delivered my parcel was lost for over a month, and they didn't believe that I had actually sent in my CPU. Well, after it was somehow delivered they claimed that the parcel was empty and there was no cpu inside. After that they kept asking me for several things such as screenshot of the order confirmation email etc, all of which I have sent them. Now they asked me for an ''attachment'' of the confirmation email (no idea what that means) and that they can't continue the RMA without it. I asked several times what they mean by that however no response.
I am thinking of taking legal action but before I do that, do any of you know about anything that I can do? I have tried calling the AMD support number of my country (in benelux) but the phone numbers don't work.
