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Journeyman III

Having problems updating AMD controllers

Good day/night, so this is my problem:
I have a laptop as this one
The problem is, when i try to update the driver graphics i get error saying that there is no AMD procesor or that it wasnt correctly installed, i tried the latest adrenalin 20.4.1, got the same error, tried 20.2.0, error, tried catalyst 15.7.1, still error, so i downloaded the default controllers that are given on the link that i put, which are from 2016, tried to update them with windows update, still got error, so im currently using those ones. My laptop has an AMD A10-9600P Radeon R5, and also a R8 (which with the new controllers changed to R5 and R7 M340). This has given me some error with atidxx64.dll in some games and low fps/performance on anothers.
So do i need to install two separate GPU's controllers for it to work? and if so its the case which ones should i download? as there is a lot of R5's and R8's and im not very good at pc stuffs, knowing which ones i should install would really help me. One las thing, i just saw on the support part that there is a "procesors with graphics -> AMD A-Series Processors -> AMD A10-Series APU for Laptops -> 7th Gen A10-9600P APU", if i download this, thats the only one that i need? or also download for the R7 M340? and if so, which first?.
Thx in advice n.n

4 Replies
Big Boss

hi, you only download the driver for APU - the dGPU will work fine.
dont forget to configure powerplan to high performance

PC: R7 2700X @PBO + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS

Hello, seems it still dont work, i used DDU to clean the old drivers, downloaded the new controller adrenalin 20.2.2 with internet, got error (cant see image with the HDMI cable + cant enter AMD settings), i tried installing them without internet, still error 😕

At this faq page  it says 

  1. Install the latest driver for the integrated GPU
  2. Install the latest driver for the discrete GPU

not sure which one is which, and if i need to do this step, as i downloaded for the r7 and a10, still having error

installed the A10 first, then the R7 without internet, but i see that they are the same adrenaline 20.2.2 dont see any difference, any help?


dude - you should install the latest driver provided by your OEM!

PC: R7 2700X @PBO + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS

thats what i did, didnt work, good think i used a controll installer from hp in a forum tread, not the latest controllers but at least i fixed some errors