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Drivers & Software

mhoare1984
Adept I

StoreMI Installation Failed. Error Code: 01

I have a brand new AMD Ryzen 5800X and Gigabyte X570 Aorus Master with the latest AMD chipset drivers and BIOS installed.

I have a Samsung 980 Pro 1TB boot drive, Samsung 860 QVO 2TB secondary drive, and a blank ADATA SU800 that I want to use as a cache for a Seagate 10TB HDD that is also in the system. This worked fine with my old 4770K Intel system via RST.

Every time I try to install the StoreMI software I get a message about installation failed, rolling back the changes, and then the final message is StoreMI Installation Failed. Error Code: 01.

I have read various forum posts of people having similar issues at that they resolved it by cleaning their SSD. I have used DISKPART to clean the drive completely, zeroing out the drive, and still no change.

I have also disabled antivirus during the install just in case that is affecting it.

Looking at the log file I can see the following:

MSI (s) (E4:60) [19:27:06:151]: Note: 1: 1707 
MSI (s) (E4:60) [19:27:06:151]: Product: AMD StoreMI -- Installation operation completed successfully.

searching for "error" or "failed" in the log file yields no results.

I can upload the full log file if requested. I don't see an option to do it whilst typing this post.

Any help would be appreciated.

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26 Replies
mhoare1984
Adept I

Re: StoreMI Installation Failed. Error Code: 01

I found the following in the AMD_StoreMI_UI.txt log file located under C:\AMD\StoreMI\Logs:

Date and Time;User Action;Content;
Feb 05,2021 19:25:30;Information;Launched from: C:\Program Files\AMD\StoreMI\Qt_Dependancies
Feb 05,2021 19:25:30;Information;Local system language: English
Feb 05,2021 19:25:36;Information;## Installer Invoked ##
Feb 05,2021 19:25:36;Information;Install type: Install
Feb 05,2021 19:25:36;Information;Root: C:/, Total size: 999558 MB, Free Space available: 891960 MB
Feb 05,2021 19:25:41;Information;System Shutdown privilege granted.
Feb 05,2021 19:25:41;Information;Local system language: English
Feb 05,2021 19:26:44;Information;Installation directory: "C:\Program Files\AMD\StoreMI_2_0"
Feb 05,2021 19:26:44;Information;Desktop Shortcut not selected
Feb 05,2021 19:27:10;Information;StoreMI installed successfully
Feb 05,2021 19:27:10;Information;Local system language: English
Feb 05,2021 19:27:10;ERROR;Failed to Install Drivers. Error Code: 16384
Feb 05,2021 19:27:10;Information;NVMe is connected
Feb 05,2021 19:27:16;ERROR;Failed to disable driver .Error Code: 128
Feb 05,2021 19:27:16;Information;NVMe disabled successfully
Feb 05,2021 19:27:16;ERROR;Failed to disable NVMe. Error code:256
Feb 05,2021 19:27:19;ERROR;Failed to enable driver. Error Code: 512
Feb 05,2021 19:27:21;ERROR;Failed to enable NVMe. Error code: 1024
Feb 05,2021 19:27:21;ERROR;Failed to Install Drivers. Error Code: 16384
Feb 05,2021 19:27:21;Information;StoreMI Installed: YES
Feb 05,2021 19:27:21;Information;StoreMI Running: NO
Feb 05,2021 19:27:21;Information;StoreMI Device: NO
Feb 05,2021 19:27:21;Information;Partition Device: NO
Feb 05,2021 19:27:21;Information;Drivers Present: YES
Feb 05,2021 19:27:31;Information;Driver Uninstallation Success: YES
Feb 05,2021 19:27:31;Information;Checking for Additional Drivers..
Feb 05,2021 19:27:32;Information;Additional Drivers: NO
Feb 05,2021 19:27:42;Information;AutoUpdate count: 2
Feb 05,2021 19:27:47;Information;StoreMI Uninstalled Successfully
Feb 05,2021 19:27:47;Information;Registry Deletion Success: YES
Feb 05,2021 19:27:47;Information;Registry Deletion Success: YES
Feb 05,2021 19:27:47;Information;Registry Deletion Success: YES
Feb 05,2021 19:27:47;Information;Registry Deletion Success: YES

 

Looks like a NVMe driver issue. Any ideas?

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sover
Adept I

Re: StoreMI Installation Failed. Error Code: 01

Are you getting error code 01 or -1? I've been getting the latter trying to install the new storemi. The previous version was working for me at one point. AMD's support personnel have been very unhelpful regarding the problem.

mhoare1984
Adept I

Re: StoreMI Installation Failed. Error Code: -1

Sorry, yes you are correct. Error Code: -1

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pureexe
Adept I

Re: StoreMI Installation Failed. Error Code: -1

I have the same error -1 code 

and I have no idea to fix it. 

Not sure if this related. But do you have an Optical Disk drive (ODD) attach to SATA?

0 Kudos
sover
Adept I

Re: StoreMI Installation Failed. Error Code: -1

I successfully installed the software by using msconfig to turn off all the non-microsft services and all startup items. I've verified optical drive is working. Hopefully this works for you guys, too.

pureexe
Adept I

Re: StoreMI Installation Failed. Error Code: -1

Thank you, I just reinstall windows and then it works 🤣

mhoare1984
Adept I

Re: StoreMI Installation Failed. Error Code: -1

clean install or disabling non MS services gives me the same error. I still think it is NVMe related. Does anyone else see the same NVMe driver error I see in their logs?

Anyway I have found an alternative solution; using a trial version of PrimoCache 4.1 and it seems to be working well. I might end up buying/using it instead of waiting for AMD to fix up their sh...

pureexe
Adept I

Re: StoreMI Installation Failed. Error Code: -1

For me, 
disconnect the internet first before clean install windows. 

 

then install AMD chipset > reboot > install StoreMI

If I leave it connect to the internet. It will pull the driver from windows update and make it error -1

 

 

 
den4m3
Journeyman III

Re: StoreMI Installation Failed. Error Code: -1

I managed to solve the problem with the error code -1 by running the installation with administrator rights, even though I am already a system administrator. Previously, I also disabled services and autorun, I also tried installing from safe mode, nothing helped, and running as an administrator solved this problem with rolling back the installation.