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RPX100
Challenger
Challenger

Someone else getting system freezes with custom game profiles?

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I am currently experiencing system freezes on idle desktop and while trying to troubleshoot
the issue, I was reverting all the recent system changes that I had made. 

One of the steps was to delete all my custom game profiles from Radeon Software
and I am now running the default "global" profile only.

- Radeon Software (driver) version 20.11.2
- ASRock RX 5700 XT Challenger Pro 8GB

Windows Event Log is only showing:
- Kernel-Power 41
- WHEA-Logger 18
But both of them are showing up because I have to press the Power switch to restart.
The timestamp of these events is the time of the switch being pressed and not the freeze itself.

---

Is someone else able to confirm system freezes after these steps?

1) Open Radeon Software and add a custom game profile
- I tried with different games (No Mans Sky, Deep Rock Galactic, Sea of Thieves)

2) change voltage/frequency values a little bit
- I have used stable values that are working fine in "global" profile

3) start and play the game for at least 5-10 minutes
- then exit the game via main menu

-> the result for me are random system freezes (mouse frozen, NumLock frozen)
-> random time interval after closing the game and system is freezing on desktop (idle)

I have had 0 crashes before using the game profiles. "global" profile seems to be ok.
Adding the game profiles suddenly resulted in these freezes/crashes.
It has been 1 day since I have deleted my game profiles and I have had 0 crashes since.

Can someone else confirm this with driver 20.11.2 (or other versions)?
Thank you!

 

--- [ CPU: Ryzen 7 3800XT | GPU: ASRock RX 5700XT Challenger Pro 8GB | driver: 21.1.1 ]
--- [ MB: MSI B550-A Pro AGESA 1.2.0.0 | RAM: 2x 16GB 3600-CL16 | SSD: 2x 2TB NVMe ]
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RPX100
Challenger
Challenger

Re: Someone else getting system freezes with custom game profiles?

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Just updating this topic, in case someone has the same issue some day.

I have ended up installing driver 21.1.1 and still had the same issues as before.
My system would freeze randomly after closing games, with custom game profiles.

I knew my system was stable before using the custom profiles
and it also was stable again after removing them.

So in order to investigate this issue further, I tried to use the same profiles
but this time I created them with MSI Afterburner instead.
note: MSI Afterburner was not installed before this experiment.

---

1) I extracted the installer files for the 21.1.1 driver
- so the driver files end up in "C:\AMD"

2) I removed the currently installed GPU driver with DDU in Safe Mode
- and blocked Windows Updates just in case

3) restarted the system and installed the driver via device manager
- so instead of using the installer from AMD, I installed just the driver
- so I now have the driver installed, but Radeon Software is not installed

4) installed MSI Afterburner and Riva Tuner Statistics Server
- set up profile 1 as my default profile with undervolting and light OC
- values are the same as before, when I used Radeon Software

5) set up profile 2 as custom game profile for some of my games
- Afterburner is not able to switch profiles by games... so I had to enable that myself:
-> used "gpedit.msc" and Windows Task Sheduler to switch profiles
-> Event IDs 4688 and 4689 were useful to track which game has been started/closed
-> Windows Task Sheduler is now switching my Afterburner profiles for me

---

results:
- The custom profile is still working as before, just without the crashes on idle.
- No more system freezes after using Afterburner instead of Radeon Software
- might have to clean the Event Log a bit more often now (^_^)'
- Riva Tuner On Screen Display works fine (and better customization than Radeon Overlay)

Bye Bye Radeon Software :shrug:

 

--- [ CPU: Ryzen 7 3800XT | GPU: ASRock RX 5700XT Challenger Pro 8GB | driver: 21.1.1 ]
--- [ MB: MSI B550-A Pro AGESA 1.2.0.0 | RAM: 2x 16GB 3600-CL16 | SSD: 2x 2TB NVMe ]

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4 Replies
RPX100
Challenger
Challenger

Re: Someone else getting system freezes with custom game profiles?

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... and another day without any crashes on the "global" profile.

So at least I can confirm that my system is currently not crashing at all,
where it has been crashing on idle before, at random time interval after closing games.

I might add a custom game profile again, just for testing and to see if the crashes still happen.
I did not change anything else, so this should pretty much cause the crashes again.

Can anyone else confirm if my provided steps are causing a crash on idle?

@amdmatt is this something that could be tested by AMD or at least forwarded to them?

 

--- [ CPU: Ryzen 7 3800XT | GPU: ASRock RX 5700XT Challenger Pro 8GB | driver: 21.1.1 ]
--- [ MB: MSI B550-A Pro AGESA 1.2.0.0 | RAM: 2x 16GB 3600-CL16 | SSD: 2x 2TB NVMe ]
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colesdav
Esteemed Contributor III

Re: Someone else getting system freezes with custom game profiles?

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RX5700XT. 

Move to Adrenalin 2020 20.12.1 Driver. 
It is fine w.r.t. keyboard/mouse dropout. 

Make sure you remove old AMD Drivers using DDU in safe mode disconnected from the internet. 
Search for my post about how to use DDU. 

Adrenalin 2020 21.1.1. is not o.k. 
It is broken. 
It has keyboard/mouse dropout.

I reported that as well. 

AMD cannot produce stable GPU drivers , as usual.  

Thanks. 

RPX100
Challenger
Challenger

Re: Someone else getting system freezes with custom game profiles?

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It has been at least 72 hours without any freezes.
Deleting the custom game profiles indeed solved the problem.

Windows Event Log does not show any errors either.
So the system is indeed stable right now.

Still would have been nice to let someone else confirm this issue.
I am wondering if this is just my PC or if more people would get this.

---

Leaving this topic "unsolved" until it gets noticed by someone,
who is willing to spent the time and try what I did.
Or maybe someone who is already using Game Profiles without issues.

 

--- [ CPU: Ryzen 7 3800XT | GPU: ASRock RX 5700XT Challenger Pro 8GB | driver: 21.1.1 ]
--- [ MB: MSI B550-A Pro AGESA 1.2.0.0 | RAM: 2x 16GB 3600-CL16 | SSD: 2x 2TB NVMe ]
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RPX100
Challenger
Challenger

Re: Someone else getting system freezes with custom game profiles?

Jump to solution

Just updating this topic, in case someone has the same issue some day.

I have ended up installing driver 21.1.1 and still had the same issues as before.
My system would freeze randomly after closing games, with custom game profiles.

I knew my system was stable before using the custom profiles
and it also was stable again after removing them.

So in order to investigate this issue further, I tried to use the same profiles
but this time I created them with MSI Afterburner instead.
note: MSI Afterburner was not installed before this experiment.

---

1) I extracted the installer files for the 21.1.1 driver
- so the driver files end up in "C:\AMD"

2) I removed the currently installed GPU driver with DDU in Safe Mode
- and blocked Windows Updates just in case

3) restarted the system and installed the driver via device manager
- so instead of using the installer from AMD, I installed just the driver
- so I now have the driver installed, but Radeon Software is not installed

4) installed MSI Afterburner and Riva Tuner Statistics Server
- set up profile 1 as my default profile with undervolting and light OC
- values are the same as before, when I used Radeon Software

5) set up profile 2 as custom game profile for some of my games
- Afterburner is not able to switch profiles by games... so I had to enable that myself:
-> used "gpedit.msc" and Windows Task Sheduler to switch profiles
-> Event IDs 4688 and 4689 were useful to track which game has been started/closed
-> Windows Task Sheduler is now switching my Afterburner profiles for me

---

results:
- The custom profile is still working as before, just without the crashes on idle.
- No more system freezes after using Afterburner instead of Radeon Software
- might have to clean the Event Log a bit more often now (^_^)'
- Riva Tuner On Screen Display works fine (and better customization than Radeon Overlay)

Bye Bye Radeon Software :shrug:

 

--- [ CPU: Ryzen 7 3800XT | GPU: ASRock RX 5700XT Challenger Pro 8GB | driver: 21.1.1 ]
--- [ MB: MSI B550-A Pro AGESA 1.2.0.0 | RAM: 2x 16GB 3600-CL16 | SSD: 2x 2TB NVMe ]

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