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Drivers & Software

zemuan
Adept II
Adept II

sleep/wake up problems

Hey all,

I just built a new machine with the following config:

- B450M Mortar (updated to newest bios: 7B89v13)
- AMD R5 2400G APU
- 16GB (2x8) G Skill Aegis 3000Mhz RAM
- Be quiet! pure power 10  600W PSU
- Philips 276E8VJSB 4K IPS Monitor (connected via HDMI)
- Windows 10

Everything works fine after updating to 1.30 bios and installing Adrenalin 19.1.1.
But two things are confusing me:

1st issue:
The machine doesn't wake up from sleep mode correctly.
My monitor stays off.
Motherboards LEDs turn on and the CPU fan starts spinning.
The CPU debug led lightens up.

Got to press the reset or power button.

Clearing CMOS brought no result.
Reverting to previous bios didn't help.


2nd issue:
I set Win10 to turn off my monitor after 5 mins of idle.
But after it turns off, it turns on again immediately and shows a black screen.
I can return to windows by moving my mouse or pressing a key on the keyboard.

I tested my monitor with my laptop and it went off without any problems.
So it seems to be a problem of my new machine.


Does anyone know whats wrong with my pc?

Thanks

16 Replies
zemuan
Adept II
Adept II

Re: B450M Mortar + 2400G sleep/wake up problems

Also I noticed that when I clean out all AMD drivers, clear CMOS and boot up with default settings, everything works fine.

But after enabling Windows WHQL support in BIOS  or/and  installing AMD drivers, these two problems appear again.

Any ideas?

0 Kudos
ahkuhmah88
Adept I
Adept I

Re: sleep/wake up problems

I'm having the same issues! Fresh install of Windows 10. When windows automatically installs the drivers for me, it installs 17.1.1. I have no wake issues from sleep, takes like 2-3 seconds.

When I install the latest 19.1 or 19.2 after doing a full uninstall and clean, I get issues waking from sleep again. Takes about 30-45 seconds with a bunch of screen flickering.

I plan on trying the latest version 18 to see if i also get sleep wake issues.

0 Kudos
ahkuhmah88
Adept I
Adept I

Re: sleep/wake up problems

tried 18 and still got the same issue. it seems all Adrenalin drivers are causing sleep wake issues for me. I rolled back to the latest Crimson 17.11.4 drivers and the issue goes away.

0 Kudos
zemuan
Adept II
Adept II

Re: sleep/wake up problems

Thank you for your reply!!

Which hardware do you have?

(i found your info)

0 Kudos
zemuan
Adept II
Adept II

Re: sleep/wake up problems

I solved my computer sleep problem.

What i did:

Adrenalin 19.1.2 and the latest chipset drivers (18.10.1810) were already installed on my computer.

Today i decided to check the chipset installer once again.

I was quite perplexed when it showed all chipset drivers "not installed" (see custom install --> hover mouse cursor over each driver ). So i installed them and rebooted.

I also found an article that says chipset drivers version 18.10.1810 isn't up to date anymore. LINK (german website)

The new version is 18.50.06 and (for unknown reasons) it is only available on the ASUS support website.

Only two things were renewed since previous version:

- AMD GPIO Controller  2.2.0.115   (old: 2.2.0.113)

- AMD PCI Device 1.0.0.0059     (old: 1.0.0.0057)

I took these two drivers from the link above (to avoid installing the whole driver package ~370MB)

and updated directly through the device manager.

After a restarting windows and assuring everything works well I went into bios and flashed it once again (same version).

Then booted into windows with default bios settings.

Tried sleep mode --> It works!!!

Went into bios, loaded my saved settings, started windows

Tried sleep mode --> Computer gets lost in sleep again. (won't wake up properly)

Went into bios, loaded bios defaults, started windows

Sleep mode --> It works!!!

Went into bios and set everything what i need manually, without loading MY saved settings. Started windows

Sleep mode --> It works!!!

Success!

ronperin
Journeyman III
Journeyman III

Re: sleep/wake up problems

Do you still have these issues too?
I have the issue also with version 19.3.3. 

0 Kudos
zemuan
Adept II
Adept II

Re: sleep/wake up problems

Only my second issue still persist.

I still cant get my monitor into standby mode.

Backlight won't turn off.

I gave up installing new drivers every few weeks, because i'm busy with other things and aslong my machine works stable (except that monitor bug) i'm quite contented.

Btw. Adrenalin 19.4.1 is released... But the changelog doesnt show anything concerning our problem... I think i wait for the next one...

ronperin
Journeyman III
Journeyman III

Re: sleep/wake up problems

I already tested Adrenalin 19.4.1. now and at first I really thought it would solve the issue. The first 15 times everything worked well and my pc+monitor woke up from sleep mode.

Now I just had again the same problem - the graphics did not wake up from sleep - it is really getting on my nerves. I downgraded now to version 17.11.4 and hope that that will solve my sleep-mode issue. 

AMD should be ashamed. Next time I will definitively by Nvidia instead...

hongsj
Adept I
Adept I

Re: sleep/wake up problems

Having similar or same problem, 1 of my dual monitor stays black when windows 10 wakes up from sleep mode.

I tested up until driver 25.20.15016.1002 included in new chipset driver 18.50.16.01, did not tried new 19.4.1.

Last driver working for me is 18.9.3.

Using Raven ridge 2400G, ASUS TUF B350M(tested multiple firmware), 16GB, Windows 10 (1803, 1809)