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Drivers & Software

geblaat
Adept I

Raven Ridge 2500u driver Support

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Hi,

I recently purchased an HP 17-ca0992nd notebook. It comes with a lovely Ryzen 2500u processor with integrated Vega 8 graphics.

I noticed that HP provides a rather old 17.7 driver package for the GPU, this version is over a year old. Can't seem to find more recent drivers on the AMD website.

The desktop Raven Ridge processors recently got access to recent Adrenalin drivers. Unfortunately not so for the mobile of Raven Ridge processors.

Are the mobile Raven Ridge parts still supported by AMD, and if so, what is AMD's policy on future updates?

Thanks for the info!

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geblaat
Adept I

Re: Raven Ridge 2500u driver Support

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Thank you AMD, for supporting Raven Ridge directly since february!

View solution in original post

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22 Replies
havocx80
Adept I

Re: Raven Ridge 2500u driver Support

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Dang, I have the same process on brand new Dell Inspiron 7000, but no updated driver insight. I should have done more research before purchasing.

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georges
Challenger

Re: Raven Ridge 2500u driver Support

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You have to wait I hope that they will support mobile Ryzen apu soon

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geblaat
Adept I

Re: Raven Ridge 2500u driver Support

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Well... the mobile Raven Ridge Parts have been released nearly a year ago, with little to no support at all since release. And with no clear planning or policy for future support.

Raven ridge is really a good product, but it is (in my opinion) greatly hampered and crippled by a total lack of support from AMD. Very disappointing.

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georges
Challenger

Re: Raven Ridge 2500u driver Support

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You can send them an email here -> Email Form

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geblaat
Adept I

Re: Raven Ridge 2500u driver Support

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Thanks for the link, I’ve sent an e-mail. I will post the response here.

s_mcduck
Adept II

Re: Raven Ridge 2500u driver Support

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It is possible to install adrenaline drivers with the 2500U. I know because I've done it on my Dell Inspiron 5000. It's a complicated and fiddly procedure though. I used adrenaline 18.5.1 because it's the most stable for me. First of all I uninstalled with DDU in safe mode. Then I installed the driver from the Dell website (do the express install). This is necessary to get the adrenaline driver installer to run - otherwise you'll get an unknown hardware error. Then you run the adrenaline installer (express install again). After that, open device manager and manually install the video driver (there are you tube tutorials on how to do this). Then search the AMD folder on your C drive and run amddvr64.exe. If you don't want ReLive you can skip this step. Finally restart the computer. It doesn't always work first time and if it doesn't you'll have to do the whole procedure again (remember I said it was fiddly).

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geblaat
Adept I

Re: Raven Ridge 2500u driver Support

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Yes I’ve read similar methods over at the HP forums. Unfortunately BSOD’s and program crashes have been reported using this method to install newer drivers. In my opinion AMD should support this product, and deliver updates every quarter, like the desktop parts.

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geblaat
Adept I

Re: Raven Ridge 2500u driver Support

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Got a response from AMD:

Your service request : SR #{ticketno:[8200828765]} has been reviewed and updated.

Response and Service Request History:

Thank you for your email

I understand you are having query regarding the driver update for ryzen 2500u processor with the vega graphics.

At this point of time the graphic drivers are provided from the manufacture only, there is no driver support from AMD.

Thanks for contacting AMD

In order to update this service request, please respond, leaving the service request reference intact.

Best regards,

AM

AMD Global Customer Care”

Guess this was my last AMD product, going back to Intel / nVidia. At least you get support from them.

georges
Challenger

Re: Raven Ridge 2500u driver Support

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Bad answer from AMD ... Its a very good APU , better than Intel .. If I were you I would waiting

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