Drivers & Software

[vunderful]

Hi

My Radeon software won't launch (21.5.2). Had this problem a week ago and was able to fix it using DDU. Uninstall and built in "clean" re-install option did not fix issue. It is now a week later and the same issue is back. Every time I try and launch it nothing happens. In event viewer an error is created each time. See below:

Event ID: 1000

Faulting application name: Radeonsoftware.exe, version: 10.1.2.1862, time stamp: 0x609a2c73
Faulting module name: Radeonsoftware.exe, version: 10.1.2.1862, time stamp: 0x609a2c73
Exception code: 0xc0000005
Fault offset: 0x000000000015ac00
Faulting process ID: 0x10ac
Faulting application start time: 0x01d76553438dab05
Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Faulting module path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Report ID: c7dc5f1f-c21b-4ecf-b3de-82e5e75c49a0
Faulting package full name:
Faulting package-relative application ID:

Need permanent solution to this problem so i don't have to use DDU every week to fix it, thanks.

System: 3800x
Motherboard: Asrock X570 Taichi
GPU: Sapphire Nitro+ 6700xt

[lantuin]

Same problem here with 21.6.2

Nome dell'applicazione che ha generato l'errore: Radeonsoftware.exe, versione: 10.1.2.1873, timestamp: 0x60d9d922
Nome del modulo che ha generato l'errore: Radeonsoftware.exe, versione: 10.1.2.1873, timestamp: 0x60d9d922
Codice eccezione: 0xc0000005
Offset errore 0x00000000003056f0
ID processo che ha generato l'errore: 0x498c
Ora di avvio dell'applicazione che ha generato l'errore: 0x01d7701d85357763
Percorso dell'applicazione che ha generato l'errore: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Percorso del modulo che ha generato l'errore: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
ID segnalazione: dacb74aa-9082-480a-8a5f-d0083405a83c
Nome completo pacchetto che ha generato l'errore:
ID applicazione relativo al pacchetto che ha generato l'errore:

[vunderful]

I found the cause of my issue was a game called Phantasy Star Online 2 new genesis on steam. Some how launching this game (and possibly its corresponding anti cheat software) permanently breaks the Radeon software requiring the 3rd party software DDU.

[Syilvin]

omg, I play pso2 ngs 2 and now that you pointed it out, I feel like my Radeon uninstalled itself after I played PSO2 NGs. It usually happens to me maybe after 30 mins of playing PSO2 NGS closing it and going afk and after maybe 20-30mins it uninstalls itself. been happening to me maybe around this tuesday or wed

[vunderful]

Use DDU and stop playing the game. You won’t come across the issue again. I brought it up with AMD and they told me to take it up with the game dev lol. I was too lazy but feel free to get in touch with them / badger AMD