PC Drivers & Software

[kiel11]

I had multiple errors when I tried to install my drivers and it's always freezing then goes black screen. I tried to test it on my friend's pc and it's just working fine on his pc.

CPU: I5
GPU: AMD RX 570

[cpurpe91]

Have you tried using older drivers? It could simply be an issue with the newest drivers not playing well with your hardware configuration.

[kiel11]

I already tried it, and the issue still occurs. Whenever I install any version of AMD drivers, my pc freezes, and I can't continue to go to boot-up unless I go to safe mode and do DDU to remove the driver updates.

[cpurpe91]

This is unfortunate. Is Windows update's ability to update drivers disabled?

[kiel11]

Yeah, I already disabled it.

[cpurpe91]

Did the GPU work properly before a specific update? 

[kiel11]

It's working before but it just suddenly being faulty, and I can't install drivers on. I already reformat my pc but it's still doesn't work.

[cpurpe91]

It I sounding more and more like a hardware problem but I'm at a loss because it works fine in someone else's rig. @BigAl01 do you think you would be able to help with this one?

[BigAl01]

I would keep trying several versions of older Adrenalin drivers that are supposed to support the RX 570 GPU.  The 23.3.1 drivers are claimed to support the video card and I would start from there ago go backwards.

Also, while installing the drivers, disable other apps running in the background using Task Manager, including things like Norton or Avast.