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Drivers & Software

dgnuff
Adept I

Looking for drivers for AMD-RAID Configuration SCSI Processor Device

  • AMD Graphics Card
    • None installed, not relevant to my issue
  • Desktop or Laptop System
    • Laptop.  Alienware 15 R5
  • Operating System
    • Windows 10 64bit Home.
  • Driver version installed
    • None currently
  • Display Devices
    • Intel HD 630, direct connect to screen, 1920x1080 60 Hz
    • Nvidia 1060, direct connect to screen, 1920x1080 60 Hz
  • Motherboard + Bios Revision
    • Dell Laptop Mobo, latest BIOS
  • CPU/APU
    • Intel core i7 7820 HK
  • Power Supply Unit  Make, Model & Wattage
    • Dell 240 W Laptop power supply
  • RAM
    • 32GB

Yeah, I know what you're thinking - what's this guy doing here with an Intel CPU and an Nvidia GPU?

Please bear with me, the problem is with an AMD device as far as I can tell, and it's blocking the Windows 10 1903 update.  The update fails with a warning about "AMD Ryzen configured in SATA or NVMe RAID mode."  The attached screen cap shows both the device in device manager, and the error I'm getting.

I can't find a driver for this device anywhere.  Windows update turns up nothing, and there's nothing available on Dell's web page.  Searching AMD's web page also didn't show anything immediately, but hopefully someone can point me at the correct driver for this.

Note that the link provided by Microsoft in the warning popup did direct me to a driver here, but that failed to install because it correctly identified that I have an Intel CPU.

I'd like to try and get this fixed since it's a drop dead blocker for the 1903 upgrade.  Thanks for any help that can be provided.

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4 Replies
goodplay
MVP

Re: Looking for drivers for AMD-RAID Configuration SCSI Processor Device

Uninstall or delete the scsi device. or someone on https://www.tenforums.com/ may be able to help.

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, Aorus gen4 7000s 2tb, Nitro+RX6900XT, RM850, Win.10 Pro..
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elstaci
MVP

Re: Looking for drivers for AMD-RAID Configuration SCSI Processor Device

Sounds like something is set to "RAID" in BIOS.

Try to reset your laptop BIOS back to "Default" and see if it upgrades.

Also run SFC /scannow in an a elevated Command Prompt or PowerShell to make sure your Windows is not corrupted or missing files.

There is no Alienware R15 R5. Only R1-R4. The only Alienware Laptop is Alienware R17 R5. Anyway try running Dell's Online Diagnostics on your laptop and see if it sees anything wrong from here: Support for Alienware 17 R5 | Diagnostics | Dell US .

Or go to your laptop's Model and click on "Diagnostics" under Support. Possibly the link above may work on your laptop also But not really sure.

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kingfish
Volunteer Moderator
Volunteer Moderator

Re: Looking for drivers for AMD-RAID Configuration SCSI Processor Device

dgnuff
Adept I

Re: Looking for drivers for AMD-RAID Configuration SCSI Processor Device

First of all, that's a typo on my part, it's actually the Alienware 15 R3 .  That said, things did finally get worked out, but not without a bit of pain and suffering.  I'll also add a sermon that I keep on repeating: "DO YOUR BACKUP".

I did actually find the updated drivers, but a note to AMD is that they really ought to have a better search capability on their web page.  That aside, I downloaded them, unzipped them, fired up device manager, found the three AMD looking devices, and did the "update drivers" thing, pointing them at what I'd just downloaded.

Everything goes through without a hitch, "Great!" I think to myself, "let's get this update happening."  Reboot the machine since I've just updated core drivers and ... nothing.  System won't boot.  Cutting a long story short, I eventually used my wife's computer to D/L the 1903 update via the media creation tool and put it on a USB drive.  Booted that, got to the point where you select where you want to install Windows and it shows my C: drive as completely empty.  Not even a partition table on it.  Go through, install 1903, restore stuff that needs restoring from the backup, install apps, and we're good to go.  That would have been seriously painful in the absence of backup, which is why I repeat that sermon.  Some day it'll save you.

Next step, crack open device manager, and see what's what with these devices.  They're now using what I presume are the default drivers that come with Windows 10, showing as "Standard NVM Express controller".  Getting curious now, I looked in, and saw the Vendor ID again.  I don't know why this never occurred to me first time, but VEN_1C5C isn't AMD.  As we all know, AMD are VEN_1002.  That should have been a huge red flag that something was wrong, A little googling shows that VEN_1C5C is an outfit called SK hynix.

I'd really like to find out why AMD drivers work with a device from a completely different manufacturer, but unfortunately the drivers I'd downloaded were a victim of the data loss on my C: drive.  A brief perusal of the .inf files might have been very enlightening.

The best guess I have as to how it got that way is one of two things.  The previous OS I had installed was the Alienware specific version of Windows, supposedly specifically configured for my system, downloaded from Dell's web page.  Plus I've had Dell SuportAssist running, which among other things, updates my drivers for me.

About all I can conclude is that one of the two was responsible for this particular mess, so with a pristine version of Windows 10 that hasn't been touched by Dell, I've just not bothered installing their SupportAssist software.  I'll handle my own device diver updates manually, thank you very much.  This isn't the first time I've been burned by automatic driver updates doing more harm than good, hopefully it will be the last.

I appreciate the help and support I've got here, if anyone ever does download the latest version of the AMD raid drivers, take a quick peek in the .inf file after you've unzipped them and let me know if there's any references to VEN_1C5C in there.

Peace all.  Out.

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