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Drivers & Software

orioslinger
Adept I

Is there any reasonable ways to fix radeon black screen bug for the 5000 series?

Recently I set up the new parts for my computer, and during the set up for the graphics card I ran into the dreaded black screen bug for the drivers.

the procedure went as a lot of others that run into the problem. I download the detector for the card, and I choose to install the suggested 20.4.2 update, at around 80% the whole screen just goes black and it permanently stays that way till I go in safe mode and remove them with a DDU. my specs and parts are brand-new and fully updated with the BIOS and windows is at 2004. thanks to anyone who can offer any suggestions.

here are the specs of the computer:

ryzen 5 3600

ASRock B450 steel legend mobo

G.Skill TridentZ 3200MHz 8GB x 2

XFX Radeon 5500 XT

I have already submitted an error form to AMD and hopefully it can be better repaired with the upcoming July update.

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20 Replies
kissmaozi
Adept I

Re: Is there any reasonable ways to fix radeon black screen bug for the 5000 series?

try install 20.5.1 

hardcoregames_
Big Boss

Re: Is there any reasonable ways to fix radeon black screen bug for the 5000 series?

Black screen is seen with GeForce cards as well. 20.5.1 is the best option for Radeon pending a new driver which will likely surface sooner or later.

orioslinger
Adept I

Re: Is there any reasonable ways to fix radeon black screen bug for the 5000 series?

Just got done trying with the 20.5.1 update and it was the same thing, i have sorta noticed that as the screen begins to black out it says the computer needs to restart, but i doubt it contributes anything

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orioslinger
Adept I

Re: Is there any reasonable ways to fix radeon black screen bug for the 5000 series?

Just tried using the 20.5.1 update and the screen blacked out as with the others, best i can say is it stayed up for a small bit longer

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hardcoregames_
Big Boss

Re: Is there any reasonable ways to fix radeon black screen bug for the 5000 series?

I suggest for those with Ryzen 3000 series processors will see better performance with B550 or X570 motherboards

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orioslinger
Adept I

Re: Is there any reasonable ways to fix radeon black screen bug for the 5000 series?

I plan on getting one later on, i didnt have as big of a budget to get one at the time

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hardcoregames_
Big Boss

Re: Is there any reasonable ways to fix radeon black screen bug for the 5000 series?

x570 are now starting to be less available suggesting a new chipset in upcoming

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rainingtacco
Challenger

Re: Is there any reasonable ways to fix radeon black screen bug for the 5000 series?

I suggest trying different display. 

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tyrop
Adept I

Re: Is there any reasonable ways to fix radeon black screen bug for the 5000 series?

I may have an answer.  I have a Sapphire Radeon RX 5700 XT, but the problem may be for any modern Radeon card.  I also have an X570 motherboard.  I have a similar problem where I get random black screens.  I hear sound for a few seconds and then the system reboots.  It seems to happen when the computer is idle or not under a heavy load.  Someone else posted a link to a video they found online with a possible solution and it worked for me.  I cannot find the post or the video, though.

The problem was that the video card actually does not work well with PCI-E generation 4.  (If you have a motherboard that does not have PCI-E gen 4, then this will not be your solution.)  

Many (but from what I understand not all) motherboards have a setting for the PCI-E slots that allow you to select the highest generation of PCI-E that it will accept.  The solution for me was to go into the motherboard's advanced BIOS settings and find the settings for the PCI-E slot where the card is plugged in. For almost everyone, it would be in PCI-E slot 1.   Change the setting from Gen 4 to Gen 3.  (From what I read online, we probably are not getting too much benefit from Gen 4 anyway). 

I have not tested this for more than a day, but I left my computer alone for hours, and it would have black-screened and rebooted.  It never did, so I think it worked.  

EDIT: I spoke too soon.  I am now on the second day and this did NOT work.  

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