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Drivers & Software

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Adept II
Adept II

I need help troubleshooting this error message 'Faulting application name: Radeonsoftware.exe'

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Hi Guys,

Occasionally I am getting the following error:

Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423
Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423
Exception code: 0xc0000005
Fault offset: 0x0000000000405a07
Faulting process ID: 0x2b74
Faulting application start time: 0x01d5e83a7696bfd9
Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Faulting module path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Report ID: 7187ded3-9df4-41cf-acea-70ffa427017f
Faulting package full name:
Faulting package-relative application ID:

Can you please assist with this error. Attached please 2 screenshots, one with current tuning settings and the other with driver details.

Thanks and regards,

KavalierMalta

1 Solution

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Adept II
Adept II

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Hi guys, if Hardware acceleration does not solve the issue, please try and update to 20.4.2 If the issue still persist, than unfortunate you have another issue than the one that I reported. In-fact if you check the release notes of the update, it  states that the symptoms that I was experiencing and others in this thread got solved.

Hope that this clarifies everything. If you have any queries just ask, and will try and help youSmiley Happy

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101 Replies
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Adept II
Adept II

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Hi guys, anyone else encountered this issue?

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Journeyman III
Journeyman III

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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I can confirm that I also have this, usually accompanied by a loss of signal and a freeze/blackscreen, with audio in the background.

I have a Radeon RX5700XT on driver version 20.2.1, the latest one.

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Big Boss
Big Boss

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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go find DDU and remove all AMD drivers and try 20.2.1 fresh

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Adept II
Adept II

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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I have already tried the DDU approach like 3 times, with previous versions also. During benchmarks I never get black screens or stuttering, so it is not a power or AMD tuning issue.

The below are my VGA driver details and current Tune.

drivers.PNGtune.PNG

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Adept II
Adept II

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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As a workaround so far, I left VRAM Tuning on auto, as highlighted by the above screenshot and looks like the issue went away. Of course being a rare and random issue, I will have to test this further, but so far everything is ok.

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Adept I
Adept I

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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I get the same error. Pretty much exactly after playing DayZ Standalone for about 1 hour.
Temps are totally ok, but after 1h i get graphical glitches ingame and basically seconds after that picture freezes. There is sound still, mouse moves, but I cannot return to desktop, even ctrl+alt+del does not work. Maybe on background it does, but I dont see it. Still see the last frame of the game. And waiting about 2-3 minutes ends in bluescreen PFN_LIST_CORUPT. 

Watching Event Viewer logs I can see same RadeonSoftware error.
I will paste the XML version of that code here:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Level>2</Level>
  <Task>100</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2020-03-01T15:07:29.911714200Z" />
  <EventRecordID>5977</EventRecordID>
  <Channel>Application</Channel>
  <Computer>DESKTOP-TQPRV1O</Computer>
  <Security />
  </System>
- <EventData>
  <Data>Radeonsoftware.exe</Data>
  <Data>10.1.2.1788</Data>
  <Data>5e56fc17</Data>
  <Data>Radeonsoftware.exe</Data>
  <Data>10.1.2.1788</Data>
  <Data>5e56fc17</Data>
  <Data>c0000005</Data>
  <Data>0000000000408067</Data>
  <Data>2b60</Data>
  <Data>01d5efdb1dc324c7</Data>
  <Data>C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe</Data>
  <Data>C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe</Data>
  <Data>9393a039-c461-4ac0-b8e7-a51f9a1f0db1</Data>
  <Data />
  <Data />
  </EventData>
  </Event>

--------------------------------
All other games i play are workign fine. 
I mainly play CS GO.  This is first time I have seen this error constantly. 

I know that DayZ Standalone is buggy as hell, but other people here are getting same error with different games.

Specs: Ryzen 5 3600X
GPU: Sapphire Nitro+ Vega64
4x8GB PC3200 CL14  (G.Skill FlareX)
MSI Tomahawk B450 Max, latest BIOS (AGESA 1.0.0.4  v.3.51)
GPU temps while playing between 60-70C.
CPU even lower.
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Adept II
Adept II

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Hi viilutaja

I did not get any blue screens but. I get a black screen display error than PC reboots.

I raised a ticket with AMD support, will let you know what there resolution is when they reply. 

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Adept II
Adept II

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Did you have any luck with support? I have started getting the same error - black screens with errors like the above in my event viewer, or complete PC reboots.

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Adept II
Adept II

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Hmm actually my error message is difference, but similar other symptoms:

Faulting application name: RadeonSoftware.exe, version: 10.1.2.1788, time stamp: 0x5e56fc17
Faulting module name: ntdll.dll, version: 10.0.18362.657, time stamp: 0x64d10ee0
Exception code: 0xc0000374
Fault offset: 0x00000000000f92a9
Faulting process ID: 0x2d18
Faulting application start time: 0x01d5f255bbbae0ca
Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSoftware.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: 3e77231e-6f88-490c-a976-201664f637f4
Faulting package full name:
Faulting package-relative application ID: