I've got an AMD Radeon RX 6800 XT using the latest Adrenalin software (22.10.2) on a fully up-to-date Windows 11 system. I just ran the Windows Troubleshooter for Video Playback and it came back with:
"HEVC Codec not installed: Install the HEVC Codec from the Microsoft Store"
Is this actually correct? The Adrenalin software does not include an HEVC codec? Assuming that's true, does anyone have a recommendation for such a codec?
Solved! Go to Solution.
In the past I was using Shark007 to install all the Audio and Video Codec needed to run any type of videos and Audio files.
Then I switched to K-lite Codecs which does the same thing but more features plus get rid of any codecs that might cause issues. Here is the link if interested: https://www.codecguide.com/download_kl.htm
From K-lite Codec Support concerning HEVC:
Have you tried restarting your PC then Open Microsoft Store > Sign-in your Microsoft account Search HEVC Video Extensions then click Install **Reset the Microsoft Store cache Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.
Searching for the HEVC Video Extensions in the Microsoft Store results in MS' $0.99 version. Qanatoz' link brings up the free version in a browser. The following will open the store and go to that same free version:
I grabbed that and it works.
Oddly, before I did that, I tried VLC (which supposedly contains an H265 codec). But, the Windows Video Troubleshooter still complained there was no HEVC codec and a sample video I tried came up with a black screen. With the free Microsoft version, that same video works fine.