PC Drivers & Software

[lasal]

Device details: HP Probook 450 G2 with AMD Radeon R5 M255

Problem:

The laptop was working fine until the windows 10 2004 update. After the update, It started giving blue screen errors.

Then after contacting windows I was advised to reinstall windows.

Now I have reinstalled windows and I can't install relevant AMD drivers now.

I have downloaded the AMD automatic driver detection and installation software when I run it it gives error 173.

"Error 173 - Radeon software install cannot proceed as no AMD graphics hardware has been detected in your system configuration"

But in the "device manager,"  under other devices it shows a device called "Video Controller" with the yellow color exclamation mark, please check the attached images.

Please help

Thank You!

[bolin]

same here

[kingfish]

You have a Intel processor with Intel integrated graphics. To update your AMD graphics, you must first install the updated Intel drivers available from Intel Support...use the 'driver support assistant'. You might see other available updates.

Then install the AMD driver for your laptop...https://www.amd.com/en/support/graphics/amd-radeon-r5-series/amd-radeon-r5-200-series/amd-radeon-r5-...

Also make sure you have the latest bios from HP.......https://support.hp.com/us-en/drivers/selfservice/hp-probook-450-g2-notebook-pc/6943826