Drivers & Software

[raiden1289]

Hi,

I've been having a problem with this driver, sometimes i plug an usb device to my front panel, then i try to use it but the entire pc stops working (bluetooth devices disconnect, the ethernet disconnects, etc) 

¿Can someone help me?

I have an AORUS ELITE B450 v2 with a Ryzen 5 3600 (updated bios)

It's a second hand mobo, so i don't know if i can send it back to the manufacturer for warranty :C

[elstaci]

Here is Gigabytes Aorus 3 year Motherboard Warranty: https://member.aorus.com/global/productwarranty

I doesn't mention about the motherboard Warranty being transferred to another owner but it says it needs the Original Official Receipt.

I would ask the previous Owner if this is the reason why he sold you the motherboard and if the motherboard had this problem with him or not.

[goodplay]

Have you tried turning off 'usb selective suspend' in advanced power options.

Or a rare possibility of usb bandwidth (hub) over population, there are Apps. that can check that.

Don't know about the ethernet cutout.

[raiden1289]

Hi!

Yes, i turned it off previously while trying to fix this issue, but it keeps happening once in a while.

Regarding the Usb bandwidth over population, do you know some of these apps names? I've got 4 devices connected to my pc (mouse, keyboard, microphone and bluetooth adapter) and some of them disconnect when this issue happens. Sometimes when i connect a printer to my pc and try using it, this issue occurs.

I've got a Cooler master elite 600 V3, which is not 80+ certified, so the issue may be that the psu doesn't have enough energy for all these devices.

[elstaci]

In the past there were AMD Motherboard USB Connectivity issues that were supposed to have been fixed by new Motherboard BIOS Updates.

But some Users were still complaining even with the new BIOS versions with the fix included. But I haven't seen too many until yours and a new thead that just opened.

I would open a Support Ticket with the motherboard even if it isn't under Warranty. They might be able to guide you to a fix.

[goodplay]

Web search 'usbview/viewer, there's an MS SDK one, other 3rd party apps. You'll probably also find some articles/blogs on the subject. 

One blog example (not the download link) https://r1ch.net/blog/managing-usb-bandwidth-with-usbview