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Drivers & Software

presnix
Journeyman III

AMD software detected that the display driver has failed to load on your system

Hi all,

I just tried to put together a new pc for the first time and have encountered a problem with my GPU and it's drivers.

At the moment I have the below warning in my device management:

presnix_0-1625136605662.png

 

And when I try to install the driver using the respective AMD Installer I get the following error:

"AMD software detected that the display driver  has failed to load on your system"

 

Looking more into the events and errors of the driver I find this:

Device PCI\VEN_1002&DEV_7340&SUBSYS_51161849&REV_C5\6&10dfe151&0&00000019 had a problem starting.

Driver Name: oem5.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: amdwddmg
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

 

I'm very lost on what to do to fix this. I've tried installing a few times, and using AMD cleanup utility to start from scatch.

My current specs are:

Radeon RX 5500 XT

Ryzen 7 3700x

16GB RAM

Asus PRIME B550M-A (WI-FI) motherboard

 

 

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3 Replies
presnix
Journeyman III

Re: AMD software detected that the display driver has failed to load on your system

Bit of an update...

So I'm not sure if this is a good idea, but I tried using driver easy to manually download the drivers and install them using windows device management.

After rebooting my computer and downloading a few more updates from windows updates I have these messages in the events:

199805400_563331891698743_324699859652053703_n.png

But I still have this message:

202763607_764703590865754_3937104480891295948_n.png

I'm very lost on what else to do, or who else I can ask for help

 

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tomday126
Journeyman III

Re: AMD software detected that the display driver has failed to load on your system

Hey man did you ever find a fix? I'm having the exact issue on my rx 570 card and I'm getting worried that I'll never fix it and would love to know how if you did manage to.
Thanks

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presnix
Journeyman III

Re: AMD software detected that the display driver has failed to load on your system

Sorry to say that I didn't. I gave in my pc to a technician and they tried everything, but unfortunately the card itself is a bust. I hope things work out better for you.

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