Drivers & Software

[dductt]

Hi, my monitor has been turning off randomly since Friday (Windows Update). However, when my monitor turns off, the RGB and fans of my PC still seems to work. Is there any fixes for this?
Here's some of the stuff I've tried:
DDU
Pausing Windows Updates
Reinstalling CMOS battery

Graphics Card: RX 570 8GB

[hitbm47]

Which CPU are you on?

I cannot use my newest AMD Ryzen 5 1600 CPU with my RX 480, because then the display driver becomes corrupt and Windows deactivates it. For this reason I have to either use my older FX 8350 or i7 870.

I have reported this for a year to AMD and it was still not fixed a month ago when I last tested it.

[dductt]

I’m using an FX 8370, been using it for around 2 years now.

[benman2785]

1. disable Win10 Auto Driver Updates
2. delete C:/AMD/WU-CCC2 folder
3. restart PC with DDU into safe mode
4. ONLY clean driver and restart (no other button pressed)
5. restart and install latest AMD driver

your problem is 1. and 2.

[dductt]

did all of these except deleting the folder

the C:/AMD folder just deletes itself when the screen goes black and I restart my PC. Here’s an algorithm for it: (just incase)

1: Screen goes black (PC still on)

2: Restart PC

3: Drivers are uninstalled (the C:/AMD folder is 2 MB)

4: Reinstall drivers with Factory Reset option.

5: Run atikmdag patcher.

Did this atleast 20 times today.

[Vynski]

I use BC Uninstaller for this reason.  When you uninstall drivers they leave some nasties in the registry.  BC Uninstaller lets you clear the registry of any leftovers.  

Also you might want to go to C:\Users\"your folder" (usually your login name)\AppData\and check in the folders Local and Roaming and see if something there is initiating the uninstall.

[wolfchip]

this works, I solved similar problem, thank you

[dductt]

Hi, just an update on this.

Whenever my PC gets a black screen and I restart it, my GPU sometimes seems to be disabled and sometimes enabled. If it is disabled, I have to enable it and restart the PC for it to work once again.

Please let me know if you can help me with this.

(my driver is the latest version)

[goodplay]

Try a clean install (download/save/ install/reset factory defaults).

But there is the possibility that some 3rd party software (or mobo Apps) have a conflict (they should be uninstalled also before).

[dductt]

did everything, still getting random blackscreens.

however, now it doesn’t disable the gpu, just blackscreens. and whenever i make something fullscreen, it goes black and whenever i take it off fullscreen, it comes back.

[goodplay]

Maybe you should read and supply the 'Info......'  STICKY.

Might help someone to offer further suggestions.

[dductt]

600W PSU

RX 570

16GB DDR3 Memory

AMD-Fx 8370 

GA-990FXA-UD5 (rev 3.0) Motherboard

[goodplay]

Somewhat helps. but you forgot OS build/vers., and a lot more info (have reread of the sticky).

Then maybe someone can offer some suggestions ?

An old/garbage make psu is a good fail.

[dductt]

I can’t locate the sticky, can you please link it for me?

[goodplay]

Seems the link is broken, or website broken.

Normally was part of sign up readme, and was displayed under header of each forum section.

pic of where i see it

[5150Demon]

Hello, has this been resolved? I have a similar issue, pc was working fine then screen froze (thought just a driver hang) but screen went black no response from keyboard, flip psu switch then back on, fans spin everything lights up except the gpu fans so flip switch then back on, everything starts booting normally except no driver installed, I did just switch from the minimal install to the full but this has happened before on another entirely different setup! 

Ryzen 3600
5700xt

gigabyte b450 

other pc

5900x

x570

5700xt

[Noblekitty]

I'm having the exact same issue. I worked fine yesterday and today it is black screens every time I start a game either instant or after 5 minutes. I tried reinstalling drivers, clearing all with DDU etc. Nothing seems to help. Also deleted the most recent windows update to no avail.

AMD Ryzen 9 3900X Boxed

Gigabyte Aorus X570 ELITE

Sapphire Nitro+ Radeon RX 5700 XT

Crucial Ballistix Sport LT BLS2K16G4D32AE

Intel 660p 2TB

[dductt]

hey i dont know if it will work for you but you should try reinstall your drivers and try atikmdag patcher from sourceforge. thats what worked for me ! [:

[drewster]

Seriously late reply here, but I understand you can do a group policy under windows to stop this from happening.

Windows key + R (to launch the Run dialog), type “gpedit.msc” and navigate to Computer Config -> Admin Templates -> Windows Components -> Windows Update, then enable the “Do not include drivers with Windows Updates” option:

My son as of date keeps having this problem.  hope this helps someone else

[Aniss]

hello, i get this same exact problem and i have a Ryzen 7 3700x and a Radeon 5700xt do you or anyone know a fix its really time consuming please let me know asap

[Jesse1]

i tried your method and i think my drivers are intact for now but i did get a black screen or crash 5 minutes in any way to fix that 

[F1Aussie]

I have had issues with the driver being disabled whilst gaming and crashing my whole system even though I have 2 monitors and use a different gpu for each. When I re-enabled it I then got an error message saying the was an issue with the driver so I had to reinstall it weekly for about 2 months. I read in a few spots to untick a box somewhere that disables amdwddmg. I did this 3 weeks ago and have not had the issue since, touchwood. 

[Jesse1]

i have the same problem 6750 xt with 5700G  driver uninstalling by itself like 10 minutes in a game then it goes black restart and have to reinstall 

[Jesse1]

anyway to update my cpu when i  enable primary boot device as gpu  in bios i have apu and gpu 

[avaalbertreo]

Follow these steps for auto removal and thanks me later.

• disable Win10 Auto Driver Updates.
• delete C:/AMD/WU-CCC2 folder.
• restart PC with DDU into safe mode.
• ONLY clean driver and restart (no other button pressed)
• restart and install latest AMD driver.

[Charlotteisabella]

These steps very useful. I have followed many times.