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Drivers & Software

colesdav
MVP

AMD Driver Fix and Install using DDU. Memory, PSU, and VRAM testing. Check VBIOS. Bug Reporting.

AMD Driver Fix and Install using DDU. Memory, PSU, and VRAM testing. Check VBIOS. Bug Reporting.

Power Supply Rating and Connection. 
================================
Go to the GPU Manufacturer Website and check the recommended Power Supply UNIT (PSU) rating for your GPU. 
Make sure your PSU meets those requirements. 
Make sure you use a separate, high quality PSU lead from the PSU to for each Power Connector on your GPU.  

NOTE: 
=====

 If you are simply updating an older Adrenalin 2020 driver version to a newer one then you may get away with just installing the new driver and using "Factory Reset" option.

That runs amdcleanuputility.exe to uninstall the old driver first, and sets windows registry to prevent Microsoft installing wrong drivers before the Adrenalin 2020 installer installs the new one.

Running DDU is by far the best guarantee to fix driver issues. 
You should still make sure all latest Windows updates and system check are completed. 

I have seen cases where Adrenalin 2020 installer w/o Factory Reset option does not even see Adrenalin 2019 or earlier drivers are already installed, for example.

The old Adrenalin 2019 or earlier GUI is running alonside the Adrenalin 2020 installer in these cases. 
Device manager showed the older AMD drivers are installed, yet Adrenalin 2020 installer is blind to them.
Therefore the installer overwrites an existing driver install before removing them, breaking AMD own driver install instructions. 

DDU: 
====
I assume Windows 10 OS as the only one supported.

When you post a question about corrupted AMD Drivers on your system, you need to post the following information or no response:

System Specifications:

CPU:
Motherboard:
Motherboard BIOS Version:
RAM:
OS:
OS Version:
GPU:
GPU Driver Version:
PSU:

Type winver at cmd line in Windows to get exact Windows version and build.

Make sure your PC CPU, RAM, and GPU CLK and Memory are NOT OVERCLOCKED before posting about a problem.
Turn off all overclocking and see if you can repeat the problem before reporting. 

To remove and reinstall your drivers:

1. Make sure your Windows 10 version is up to date with  the latest windows update patches.

2. Remove all 3rd party GPU OC tools from your system. Even if they came with the GPU. Such as MSI Afterburner, old versions of Sapphire Trixx, etc etc.

3. Open windows cmd shell and run the foillowing checks

chkdsk

chkdsk /scan

sfc /scannow

DISM /Online /Cleanup-Image /ScanHealth

if problems then run:

DISM /Online /Cleanup-Image /RestoreHealth

4. Go to https://www.wagnardsoft.com download latest version of DDU. Extract it and create a link to DDU executable on your desktop.

5. Go to https://www.amd.com/en/support and download the latest drivers for your PC.
[Edit: - Go to Laptop Manufacturer Support page for AMD Drivers specific to your Laptop make and model]

6. Disconnect from internet completely.

7. Boot into Windows 10 safe mode.

8.  Run DDU. Leave settings at default. Remove any traces of previous AMD or Nvidia GPU Drivers. Leave Intel drivers alone.

9. Boot into Windows 10 Normal mode.

10. Run the AMD installer. Do not select Factory Reset Install. You do not need it.

11. Once install completes. Reboot your PC into normal mode again.

12. Once PC powers up you can then reconnect to the internet.

Once you have installed your new AMD Drivers using DDU done that it might fix your crashing. 

If not: 

Ram Testing: 
===========
The next steps are to download and run PassMark MemTest86 pre-boot into Windows: 

https://www.memtest86.com/


Run Karhu RamTest once you are in windows, with GPU idle and GPU gaming:

https://www.karhusoftware.com/ramtest/


PSU and GPU VRAM testing. 
========================

Download and run OCCT from here: 
https://www.ocbase.com/

You can also use OCCT to test motherboard RAM, if you do not wish to pay for a copy of Karhu Ram Test. 

Check VBIOS: 
============
I suggest you get the latest version of GPUz and post exactly which BIOS version is used on your GPU. 
You can get GPUz from here: 
https://www.techpowerup.com/gpuz/

You can dump out the VBIOS and compare it with recommended VBIOS on GPU Manufacturer website. 

Bug Reporting: 
=============
AMD Bug Reporting Tool symbol is at the very top right of the Adrenalin 2020 GUI/UI.

Note the Bug Reporting Tool will trawl your PC for Data.

There is no opt out to that. 

However it is the only way to report a bug to AMD. 

More info here: https://www.amd.com/en/support/kb/faq/amdbrt

If you do file a bug report with the Bug Reporting tool, please ask them for an opt out to the Data Trawl so I can report Bugs again...

You can try email support here as well: 
https://www.amd.com/en/support/contact
There is a "Contact Support" button at the bottom of the page. 
It points here:
https://www.amd.com/en/support/contact-email-form

They will likely tell you to run the Bug Reporting Tool though.

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