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Drivers & Software

Journeyman III

5600H + 6500M (HP Victus 15z-fb000) Software and driver issue

I have gone through and installed, and reinstalled the AMD Software: Adrenalin Edition to the most recent version, and to older versions, and continually run into troubles with Bluescreens upon startup. After getting the bluescreen, the auto-restart restores functionality of the laptop, but when I try to launch the AMD Software again, I am greeted with this message (regardless of version):

The version of AMD Software: Adrenalin Edition you have launched is not compatible with your currently installed graphics driver. Please check your system for other versions of AMD Software: Adrenalin Edition that may currently be installed. A Factory reset of your AMD Software: Adrenalin Edition installation is recommended. More information about this problem can be found at

I have reinstalled with a factory reset numerous times now, and upon the installation can launch and use the software. However, after a restart of the computer, the software becomes unavailable and gives me this error message again. 

Additionally, I would like to mention that I have no overclocking ability on the 6500M GPU, and I am unsure as to whether this processor is locked or if I am running into an error. I am wondering if this is a software/driver issue, and if this may be hammered out after future releases, or if there is something else going on. I've sent in a few bug reports, so I suppose we'll see.

Though any help is appreciated.


1 Reply

This is a newer laptop....You should be getting driver updates from HP.

Additionally perform a clean install by using DDU in safe mode: