Community Resources

[CED60]

Dear Support,

I am unable to choose resolution 3440x1440 on my new PC to fit my 34' screen
I updated the drivers of graphic cards and still same issue.
Below some print screen that my help to find the solution.
Let me know if you need more information.

Thank in advance for your help, after several hours trying to find the solution without success, you are my last chance 🙂
Brgds,

[elstaci]

I see you have 2 Displays connected to your GPU card.

What happens if you disconnect the first Display?  Do you now have the correct Resolution showing in Windows Setting - Display?

[BigAl01]

That's what I was thinking.  Perhaps the one he wants to run at 1440p should be the primary display too.

[CED60]

The 1st display is the screen of the laptop.

I tried and choose only display on screen 2 but no change still not able to have the proper resolution the UG34 screen 😞

[elstaci]

This is why it is important to post your PC information.

By your Post it gave me the impression you were using a Desktop PC and not a Laptop.

[CED60]

Here below the laptop type & info, let me know if it helps, thank you

: HP Laptop 15-fc0891nf

[BigAl01]

It could be that Windows won't let you go to a higher resolution on the external display (currently screen 2) than the resolution that is running on the laptop display (currently screen 1).  Are you saying that you cannot tell Windows that the external display should be screen 1, and your laptop display is screen 2?  

[CED60]

that's correct, Screen numbers are defined by windows.
I even tried with disabling Screen 1 & display only on screen 2 but same issue....