AMD Catalyst™ Control Center Help FAQ

Version 2

    This document provides the answers to frequently asked questions about AMD Catalyst™ Control Center.  Examples include; CCC does not launch, and how to configure Catalyst Control Center for optimal game performance.

     

     

     

     

     

    How do I fix a CLI/MOM.Implementation error?

     

    This article provides troubleshooting steps to help identify and resolve factors that can cause a "MOM.implementation” or “CCC.implementation" error and to ensure successful installation and operation of AMD Catalyst software.

    Issue Description:
    A MOM.implementation or CCC.implementation error message appears during installation or operation of the AMD Catalyst™ software. The error message states:

    • Could not load file or assembly 'CLI.Implementation, Version 2.0.3595.17816, Culture=neutral, PublicKeyToken=90ba9c70f846762e' or one of its dependencies. The system cannot find the file specified

     

    Recommendations:
    The following troubleshooting steps can help identify and resolve various factors that can cause the issue. 

     

    Note! If you do not feel comfortable performing any of the steps provided in these instructions, you should have your system checked by an expert.

     

    • The error can occur when the Microsoft's .Net Framework, software used by the AMD Catalyst Software during installation, is unable to locate a required file for installation or operation. Refer to Microsoft's Fuslogvw.exe article for details. To resolve the issue:
    • Ensure that the operating system has the latest Microsoft .Net Framework files. Refer to Microsoft's Net Framework page for information on how to obtain and install the files.
    • Once the .Net Framework files have been updated, try installing the AMD Catalyst software
    • If the error reoccurs, a clean install of the .Net Framework and AMD Catalyst Software should be performed.
      1. Uninstall all versions of the Microsoft .net Framework
      2. The following third party utility may be helpful in the uninstall of .Net Framework: Aaron Stebner's Automated cleanup tool to remove the .NET Framework

     

    Note! The third party utility is provided as is and is not supported by AMD. It has not completed any AMD testing, and is only recommended for users experiencing the particular issue

     

    • Once sure that the old .Net Framework files have been uninstalled. Perform a clean install of the .Net Framework. Refer to Microsoft's .net Framework page for information on how to obtain and install the files

     

    • Perform a clean install of the AMD Catalyst software
      1. Uninstall any AMD Catalyst files that may exist on the system. Refer to GPU-57 for information on how to uninstall the files
      2. Use the AMD Driver Autodetect Utility to download the latest driver for your graphics card

     

    Note! If the AMD Driver Autodetect Utility is unable to find your product or operating system:

      1. A manual download may be required. Refer to Article GPU-56 for more information on how to manually find the latest drivers for your graphics card

     

    • Perform a clean reinstallation of the AMD Catalyst Driver Suite. Refer to the following articles for instructions:
      1. Article GPU-57: How-To Uninstall Pre-Existing AMD Catalyst™ Drivers From A Windows® Based System
      2. Article GPU-507: How-To Install AMD Catalyst™ Drivers For A Windows® Based System

     

    • Verify that the graphics card's requirements are met by the system. Some examples of requirements that must be met are the bus type on the motherboard, the size of system memory and the wattage of the power supply

     

    • Refer to AMD's Products and Technologies page, the graphics card's manual or contact the manufacturer to determine the system requirements of the graphics card
    • Refer to Article GPU-104 for instructions on how to determine if the PSU is inadequate or defective.

     

    Note! The PSU must have the proper connections. If the graphics card requires a 4-pin, 6-pin or 8-pin connection, the PSU must have the same type of connection. Avoid the use of any power connections      adapters.

     

    • The motherboard's BIOS version may not support the graphics card, which can be caused by installing a graphics card onto a motherboard that was released several months prior to the release of the graphics card. An outdated BIOS can prevent the motherboard from correctly identifying the graphics card or providing it with the proper power requirements.
    • Check the motherboard manufacturer's website or contact the manufacturer to ensure the current BIOS supports the graphics card or to determine if there is a BIOS update that will

     

    Note! Only use BIOS releases that have passed full testing. A beta release can cause additional problems

    1. If the motherboard does not have a BIOS version that supports the graphics card, the graphics card may not function properly. AMD's Certified Motherboard page provides a list of motherboard tested and certified to be compatible with AMD based graphics cards

     

    • The operating system may require a service pack to be installed.
    • Window® 7 and Windows Vista®: AMD Catalyst requires service pack 1 to be installed
    • Windows XP: AMD Catalyst requires service pack 2 to be installed
    • Refer to Microsoft's Service Pack Center for more information on how to install the latest service pack(s) for your operating syst

     

     

     

    How do I fix the "CCC host application has stopped responding" or the "CCC command line interface" error message?

    A thorough uninstall and reinstall of the AMD Catalyst software, combined with using third party driver-removal software, may be helpful in cleaning out any remaining AMD graphics driver entries, and will often resolve this issue.

     

    Note: Third-party utilities are not supported by AMD and any use thereof is subject to your agreement with the vendor of such third party software.

     

    1. Remove all AMD software using the AMD Catalyst Install Manager (CIM) through Programs and Features located in the Windows Control Panel.
    2. Restart the system when prompted.
    3. Use the third party cleaning software to remove any remaining AMD graphics driver entries.
    4. Restart the system when prompted.
    5. Reinstall the AMD Catalyst software suite

     

     

     

     

    How do I fix the "CCC is not supported by the driver version" error?

     

    A mismatch between the AMD Catalyst Control Center version and the Display Driver version is the most probable cause.

    Uninstall and reinstall the AMD Catalyst software suite. Please refer to the following knowledge base articles for uninstall and reinstall instructions.

     

     

     

    How do I configure the AMD Catalyst Control Center for optimal performance for a specific game?

     

    The settings in the AMD Catalyst Control Center should be left at their default values (recommended for the majority of applications).

    Most modern games utilize an auto-detect feature that analyzes the graphics hardware and optimizes in-game settings on the fly. Experimenting with settings may result in better results, but please be aware that making changes to the setting may also affect how other games perform.

     

     

    How do I configure three or more displays with my AMD Radeon™ HD graphics card?

     

    For information on how to configure three or more displays using an AMDRadeon HD graphics card with AMD Eyefinity, please refer to the following:

     

     

     

     

    Why is the GPU scaling option greyed out in the AMD Catalyst Control Center?

     

    Please refer to the following knowledge base article:

     

     

     

     

    How can I ensure that my applications are using the high-performance, discrete GPU if the Switchable Graphics option is not available in the AMD Catalyst™ Control Center?

    In order to use the high-performance, discrete GPU, the Switchable Graphics option must first be enabled and configured properly. To enable Switchable Graphics, install the supporting display driver that is provided by the laptop manufacturer. Also ensure that the laptop BIOS is configured to support this feature.  Please refer to the laptop manufacturer's website or user manual for instructions.

    After you have installed the supporting display driver and properly configured the laptop BIOS, launch the AMD Catalyst™ Control Center.  Under the Switchable Graphics options, select the High-performance GPU to allow this device to run your applications.

     

     

    I do not see the Switchable Graphics option in the AMD Catalyst™ Control Center after updating my laptop display driver.

     

    This issue may be caused by installing an older display driver version that does not support Switchable Graphics.  Switchable Graphics is a vendor specific feature that is only available when using the display driver provided by the laptop manufacturer.  To get this feature back, please remove the current display driver and install the latest display driver from the laptop manufacturer.

     

     

     

     

    I used Windows® System Restore and I no longer have the Switchable Graphics options in the AMD Catalyst™ Control Center.

     

    This issue may occur when Windows® System Restore replaced the display driver with a version that does not support Switchable Graphics.  Switchable Graphics is a vendor specific feature that is only available when using the display driver provided by the laptop manufacturer.  To get this feature back, please remove the current display driver and install the latest display driver provided the laptop manufacturer.

     

     

     

    I have just installed the AMD Catalyst™ Software but the graphics card setting and option are missing in the AMD Catalyst™ Control Center.

     

    This issue may be caused by installing an AMD Catalyst™ Software version that does not support your graphics card.  Please uninstall the current display driver and use the AMD Driver Autodetect Tool to identify your AMD graphics card to find the latest compatible AMD Catalyst™ driver.  The AMD Driver Autodetect Tool provides an option for installing the driver after downloading is complete.

     

     

     

    The AMD Catalyst™ Control Center says the secondary card is disabled as there is no AMD CrossFire™ bridge cable connected. However, AMD states that the cards do not require an AMD CrossFire™ bridge cable.

     

    Please ensure that the system meets the AMD CrossFire™ requirements and that it is setup and configured properly to support AMD CrossFire.  Refer to the FAQ "How do I setup AMD CrossFire™ on my system" for more information.

     

     

     

     

    Can I use the AMD FirePro™ Control Center instead of the AMD Catalyst™ Control Center?

     

    The AMD FirePro™ Control Center does not support AMD Radeon™ graphics cards and will not install on unsupported hardware. Please see the driver release notes for a list of supported hardware.

     

     

     

     

    How can I determine if I have an AMD or Intel integrated graphics processor on my system?

     

    The make of the integrated graphics processor should be listed in the Windows® Device Manager under Display Adapters.

    If the device is listed as Unknown or Standard VGA Controller please check with the system/motherboard manufacturer for information about the integrated graphics processor.

     

     

    Can I control the GPU clock and fan speed in the AMD Catalyst™ Control Center?

    In the AMD Catalyst™ Control Center, under the Performance tab there is an option for changing the clock and fan speed.  You must enable AMD OverDrive™ and agree to the terms and conditions for this feature to become available.

    If the manufacturer has customized settings for the card, the option for changing these settings may be disabled in AMD OverDrive™.  In this case, please use the performance tweaking software provided by the graphics card manufacturer.

     

     

    How do I bypass the VGA monitor's EDID information in the AMD Catalyst Control Center and use a custom resolution?

    Please refer to the following knowledge base article:

    GPU-10: Inability to Select a Specific Resolution for a Display Device in AMD Catalyst™ Control Center

     

     

    Why is my monitor's native resolution not listed in the AMD Catalyst Control Center?

    Please refer to the following knowledge base article:

    GPU-10: Inability to Select a Specific Resolution for a Display Device in AMD Catalyst™ Control Center

     

     

    Why do changes not take effect when selecting and applying a display resolution in the AMD Catalyst Control Center?

    Two potential causes:

     

     

    What is AMD Switchable Graphics Technology and how do I utilize it?

     

    AMD Sitchable Graphics Technology is a technology that enables switching between discrete high-powered graphics and the integrated onboard graphics. Using this technology, AMD Radeon discrete graphics can be used when the laptop is plugged into the power outlet for maximum performance. This can also be disabled in the AMD Catalyst Control Center under the Switchable Graphics Settings if desired. When the laptop is unplugged from the power outlet, it automatically switches to the integrated graphics for longer battery life. In order to switch back to the discrete graphics, the laptop must be plugged back into the power outlet.

     

     

     

     

    What are the optimal over-clocking settings for game play using AMD OverDrive™?

     

    Although there is an AMD OverDrive™ option in the AMD Catalyst Control Center, AMD does not provide support or assistance with regardsto changes to the default settings. There are various how-to guides available on the web that are not endorsed by AMD; however, please note that over-clocking will void the warranty.

     

     

     

     

    Why is the AMD CrossFire option not available after setting up two AMD CrossFire compatible AMD graphics cards?

     

    An AMD CrossFire set up requires a Certified Motherboard and Power Supply. If all of the requirements have been met and the AMD CrossFire option in the AMD Catalyst Control Center is still not available, please follow these steps:

     

     

     

     

    Why is the AMD OverDrive feature missing in the AMD Catalyst Control Center?

     

    Ensure that all PCIe® power connections have been connected to the graphics card and that the Power Supply Unit (PSU) meets the recommended requirements (please watch this video for more information:

     

     

    We recommend to uninstall and reinstall the AMD Catalyst software suite. Please refer to the following knowledge base articles for uninstall and reinstall instructions.

     

     

     

     

    What is the difference between the AMD Catalyst Control Center and the AMD Vision Engine Control Center?

     

    The AMD Catalyst Control Center works with systems consisting of an Intel CPU and AMD Graphics.
    The AMD Vision Engine Control Centre is optimized for systems containing an AMD CPU and AMD Graphics.

    The AMD Vision Control Center offers additional CPU monitoring options from within the Control Center. All graphics features available in the AMD Catalyst Control Center are also available in the AMD Vision Control Center.

     

     

    After configuring three or more displays in the AMD Catalyst™ Control Centre, why is the AMD Eyefinity group setting not retained after a system reboot?

    Please visit Microsoft® for the following hot-fix:

    If this does not solve the problem, re-install the AMD Catalyst software suite.Please refer to the following knowledge base articles for uninstall and reinstall instructions:

     

     

     

     

    How do I remove the black borders around the display?

     

    Please refer to the following knowledge base article:

     

     

     

     

    How do I turn off the AMD CrossFire™ logo that appears on the top right-hand corner of the screen?

     

    • Right-click the AMD Control Center icon in the Windows system tray
    • In this menu, select the primary graphics card from the AMD CrossFire configuration
    • Select AMD CrossFire settings
    • Uncheck the option for "Show AMD CrossFire Status Icon"

     

     

     

     

    How do I disable the AMD Catalyst Control Center icon from loading in the system icon tray on start up?

     

    By default, the AMD Catalyst Control Center runs at start up and displays an icon in the system tray area. To disable the AMD Catalyst Control Center from displaying an icon in the system tray, please follow the steps listed below:

    • Right-click on your desktopand select the AMD Catalyst Control Center
    • Click on the "Preferences" button in the top right-hand corner
    • Uncheck the "Enable System Tray Menu" option

     

     

     

     

    How do I enable 10-bit display support in the AMD CatalystControl Center for my FirePro Graphics Card?

     

    • Right-click on the desktop and select the AMD Catalyst Control Centre
    • Select AMD FirePro
    • Select AMD FirePro Settings
    • Place a check on "Enable 10-bit pixel format support" and apply the setting