Processors

[Manavmani]

Hello,

I'm trying to do a warranty claim for my Ryzen 5800x, but when I type "100-0..." It says there are no OPNs found. When I put it in AMD website's search bar, it finds my processor without a problem.

100-000000063

 

[elstaci]

Try putting in the OPN number and Serial Number from the Ryzen Retail Box label.

Also did you put in both the entire OPN number and Serial Number or just the 100-0 OPN Number?

Fill in both boxes with the entire OPN and Serial Number posted on the CPU itself or the Retail Box label.

[Starker_Sturm]

I'm having a similar problem, but w/a Radeon GPU. On the product's sticker, there is no 102-------- number. I do have 2 numbers on it, but neither match up w/the provided OPN in the warranty page.

[elstaci]

can you upload a screenshot showing the GPU Serial Number and Product model?