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Warzer
Journeyman III

5800x3d crash + Cache Hierarchy Error

Hello All, I am posting here before submitting to a warranty return.

MB:Asus crosshair hero VII Bios 5003

I am not 100% sure the cause but this is a new issue after it running fine for 3 months.  Recently the last 3 weeks it has been randomly restarting.  No blue screen that i can see even after turning off auto restart on bsod.

Running windows 10 x64 home

I recently purchased new ram to see if it would solve the issue and it did not help.

Will post some the the WHEA-Logger errors towards the end.

Things I have tried so far each below done separately between tests:

1. updated bios to 5003

2. uninstalled and reinstalled newest amd drivers

3. set power profile settings to 20% min 100% max on balanced profile

4. loaded bios defaults

5. reseatted ram and CPU - reapplied thermal paste

6. got new ram diff vendor

7. removed failing ssd (started having a ton of bad sectors found it during this troubleshooting session for restarts)

8. This one actually fixes the issue but is not an acceptable solution - Disabled core performance boost in bios it locks it to 3.4Ghz

not a setting change but also installed monitoring tools to help better find system status when this happens.  CPU temps range from 50-65 under normal load. 90c under stress testing with prime95.  seems high with a aio 240mm radiator but down clocks just fine when it hits that mark.  system doesn't seem to crash when i run the stress tests for short periods of time 15-30min.

looking at the system event log, the last 2 restarts didn't show the "Error Type: Cache Hierarchy Error" like it normally does, but the 2 before that did. will post those below.  No other errors seem to be very helpful.  Let me know if there are any tests or other things i can test to get this working as normal or if i should just warranty return it?

Source = WHEA-Logger
EventID= 18

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 0

The details view of this entry contains further information.

A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 10

The details view of this entry contains further information.

after new ram 4/11/2023 and setting cpu config back to auto
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 10

The details view of this entry contains further information.

reset while away from keyboard 04/12/2023
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 0

The details view of this entry contains further information.

A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 10

The details view of this entry contains further information.

2 Solutions
alyons
Journeyman III

Having this same issue, built system in August and am now getting crashes/reboots, typically under load while gaming. Biggest difference is I have a TUF X570. Was this ever resolved?

View solution in original post

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Warzer
Journeyman III

yes it was resolved by RMA warranty return.

View solution in original post

3 Replies
alyons
Journeyman III

Having this same issue, built system in August and am now getting crashes/reboots, typically under load while gaming. Biggest difference is I have a TUF X570. Was this ever resolved?

0 Likes
Warzer
Journeyman III

yes it was resolved by RMA warranty return.

Guess I will go that route, thank you!

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