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Processors

fitzie02143
Journeyman III

3950X processor failing. How do I get replacement under 3 year warranty?

My processor is no longer functioning.  I've tested it with two different motherbioards.

Gigabyte Mobo comes up as 00 debug code

MSI mobo states bad or missing CPU.

My understanding is that the part has a 3 year warranty.  Purchased May 2020.

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Start here https://www.amd.com/en/support/kb/warranty-information/pib

 

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