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PC Graphics

alnasique
Journeyman III
‎08-25-2019 09:25 PM

firepro w4190m on HP zbook 14u g4 doesn't seem to work

switchable firepro w4190m on HP zbook 14u g4 doesn't seem to work, advanced setting and driver options not available, latest intel and amd graphics driver installed. this driver just gives information about the system and software. display options always show intel graphics 60hz, and never change to amd. Please help install a working driver or setup it properly. thanks

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6 Replies
fsadough
Moderator
Moderator
‎08-26-2019 04:46 AM

Which OS and which driver are installed?

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alnasique
In response to fsadough
Journeyman III
‎08-26-2019 05:04 AM

windows10 64bit

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fsadough
Moderator
In response to alnasique
Moderator
‎08-26-2019 07:10 AM

Which driver?

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alnasique
In response to fsadough
Journeyman III
‎08-26-2019 08:15 AM

any, newest , adrenaline edition , ok ones, using windows update it tuns to r7 m350.

there is no amd ccc panel there. No driver settings, advanced settings cannot be started error, nor they are available in a different place. Display settings show intel 60hz, device manager shows both graphics and and intell

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fsadough
Moderator
In response to alnasique
Moderator
‎08-27-2019 02:27 AM

This is the right driver for your laptop:
FireProW4190 | AMD 

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elstaci
MVP
‎08-26-2019 02:03 PM

HP Support has a "Critical" BIOS Update for your laptop that may help your situation: HP ZBook 14u G4 Mobile Workstation Software and Driver Downloads | HP® Customer Support 

Also make sure you have the latest Intel Drivers for your APU and Chip Set installed and Windows is fully updated via Windows Update.

This is the latest Professional mobile Driver for your W4190m GPU Card: Radeon Pro Software for Enterprise 19.Q3 Release Notes | AMD