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‎08-30-2018
02:36 AM
windows 10 laptop screen not working post driver update
HI,
When I try to update to latest drivers my laptop screen stops working after the initial boot up.
I need to plug into my LG TV via HDMI to then be able to roll back the drivers. I can only use ver 15 drivers as all the others want me to update to the latest ones.
Windows 10 Professional (x64) (build 10240) Install Language: English (United Kingdom) System Locale: English (United Kingdom) Installed: 17/08/2015 16:20:03 Boot Mode: Legacy BIOS in UEFI (Secure Boot not supported) |
Notebook P375SM Enclosure Type: Laptop |
AMD Radeon(TM) HD8970M [Display adapter] (2x) Generic PnP Monitor (17.1"vis, January 2011) |
2 Replies
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‎08-30-2018
02:55 AM
edit for more info.
Windows 10 Professional (x64) Version 1803 (build 17134.228) Install Language: English (United Kingdom) System Locale: English (United Kingdom) Installed: 03/06/2018 09:45:43 Servicing Branch: Current Branch (CB) Boot Mode: Legacy BIOS in UEFI (Secure Boot not supported) |
Notebook P375SM Enclosure Type: Laptop |
2.80 gigahertz Intel Core i7-4900MQ 256 kilobyte primary memory cache 1024 kilobyte secondary memory cache 8192 kilobyte tertiary memory cache 64-bit ready Multi-core (4 total) Hyper-threaded (8 total) |
Board: Notebook P375SM Bus Clock: 100 megahertz UEFI: American Megatrends Inc. 4.6.5 10/01/2013 |
2119.80 Gigabytes Usable Hard Drive Capacity 519.88 Gigabytes Hard Drive Free SpaceELBY CLONEDRIVE SCSI CdRom Device [Optical drive] TSSTcorp CDDVDW SN-208DB [Optical drive]ST1000LM014-1EJ164 [Hard drive] (1000.20 GB) -- drive 1, s/n W380HNA6, rev SM14, SMART Status: Healthy WDC WD1001X06X-00SJVT0 [Hard drive] (1120.24 GB) -- drive 0, s/n WD-WXB1A8347842, rev 01.01A01, SMART Status: Healthy |
32720 Megabytes Usable Installed MemorySlot 'ChannelA-DIMM0' has 8192 MB (serial number 31230000) Slot 'ChannelA-DIMM1' has 8192 MB (serial number 95310000) Slot 'ChannelB-DIMM0' has 8192 MB (serial number 88310000) Slot 'ChannelB-DIMM1' has 8192 MB (serial number 76420000) |
* Operating System is installed on c: |
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‎08-30-2018
03:05 PM
I am facing the exact same problem,we have similar hardware,I am also use a hd8970m graphic card. Unfortunately I do not know how to fix it,it is a driver issue we can only wait amd to fix it in future,I tested different versions of driver and I found 18.3.4 seems is the latest driver which can work normally.