PC Drivers & Software

[Quetzall]

Just Installed my Ryzen 9 5950x with my MSI x570 Carbon Max, and to my dismay I cannot install the storeMi software. It's a real shame. Because it was this feature that compelled me to buy these components instead of the competition.

I tried everything to make the installation work with no avail.

I also visited forums in search for a solution, and it seems like this is plaguing a lot of people.

I concluded that this is a problem with the software installation itself, because I have all the requirements for this feature to work, and it doesn't.

Please, we need you to address this issue and find a solution.

Mar 15,2022 21:23:20;Information;Launched from: C:\Program Files\AMD\StoreMI\Qt_Dependancies
Mar 15,2022 21:23:28;Information;Local system language: English
Mar 15,2022 21:23:28;Information;## Installer Invoked ##
Mar 15,2022 21:23:28;Information;Install type: Install
Mar 15,2022 21:23:28;Information;Root: C:/, Total size: 999538 MB, Free Space available: 948646 MB
Mar 15,2022 21:23:29;Information;SATA AHCI Count: 2
Mar 15,2022 21:23:29;Information;NVMe Controller Count: 2
Mar 15,2022 21:23:29;Information;Windows Caption: Microsoft Windows 10 Pro
Mar 15,2022 21:23:29;Information;Windows Version: 10.0.19044
Mar 15,2022 21:23:29;ERROR;Check for Required Processor - FAILED
Mar 15,2022 21:23:29;Information;Local system language: English

[elstaci]

According to AMD STORMI Webpage your X570 Motherboard and 5000 series processor should work with StorMI: https://www.amd.com/en/technologies/store-mi

Do you have the latest version of StorMI (Compatible with Windows 11):

StoreMI

Revision Number

2.1.0.205

NOTE: Make sure you have all the proper BIOS Settings enabled or Disabled to run StorMI.

EDIT: Open a AMD SUPPORT Ticket and see what they recommend: https://www.amd.com/en/support/contact-email-form

[Quetzall]

Aside from AHCI mode, I don't see any other settings I need to enable/disable in the BIOS.

Yes, I tried the latest version of StoreMi.

And yes, I opened a ticked.

Thanks for the reply.

[elstaci]

Sounds like a bug in StorMI concerning the 5000 series Processors.

Possibly it hasn't be updated for the newer 5000 series processors.

[George_Xu]

Seems another guy with a new revision CPU having issue with StoreMI. Go check out your CPU revision via CPUz. If it shows VRM-B2, then that's the reason you can not install StoreMI.

[Quetzall]

Yes, that is correct. My CPU stepping is VRM-B2 as well.

Thanks for the reply,

[campcreekdude]

I have the same issue. Stepping 2 revision VRM-B2. 

I went through the ticket process and they said they were going to submit an internal ticket because nothing they did helped.

[Quetzall]

I'm at the stage that was asked for a screenshot of CPU-Z of my CPU. Don't know why.

But the solution is obvious, they need to update their drivers to support the new CPU stepping. It's just taking too long.  

[tamsysmm]

Hi,

Same issue here (5900X), hope they fix it quickly.

This build is going to a customer so (one 9 year old is waiting and at that age patience is not one of the virtues :-))

I wonder if there is beta build available, I would be happy to test it. As it really is only one CPUSTRING in installation check phase.

Markku

[Quetzall]

Yes, feels like forever and a day.

[sandyandy]

I have the same problem. Running a AMD Ryzen 7 5800X 8-Core Processor 3.80 GHz with a B550 Tomahawk. Under the chart, it says it should work. But every time I run StoreMI version 2.1.0.205 it says that my combination is unsupported.

Does anyone have a solution for this? Or has AMD addressed this?

[elstaci]

@sandyandy 

Yes, AMD Moderator MATT_AMD looks like he opened a ticket to investigate this issue with the proper department from this recently opened thread on the same subject: https://community.amd.com/t5/drivers-software/issue-to-use-storemi-with-b2-revision-5600x/m-p/519282...

I suggest everyone from this thread also reply on the linked thread above to let Matt know more Users are having the same issues with StoreMI.