PC Drivers & Software

[Anshu]

Hello AMD Community,

I recently purchased a refurbished ROG Strix G15 Advantage Edition laptop directly from the ASUS official website. The laptop features the Radeon RX 6800M GPU, but I have been encountering several issues that I am unable to resolve:

1. Yellow Warning Mark in Device Manager:

                 The Radeon RX 6800M GPU consistently shows a yellow warning mark in the Device Manager.

                 Attempting to update the driver from Device Manager temporarily resolves the issue, but the warning reappears after a short while.

                 The properties show the error "Windows has stopped this device because it has reported problems. (Code 43)."

2. Incompatibility with AMD Adrenalin Edition:

                 I am unable to download and install the AMD Adrenalin Edition software as it states that my device is not compatible.

                 I have attempted uninstalling and reinstalling the GPU drivers multiple times without success. 

I am seeking assistance in resolving these issues. Despite trying various troubleshooting steps, including using the AMD Cleanup Utility and reinstalling the latest drivers, the problems persist.

Laptop Details:

Model: ROG Strix G15 Advantage Edition

GPU: Radeon RX 6800M

Purchase Date: 22July 2024

Any help or guidance from the community would be greatly appreciated. 

Thank you in advance for your support.

Best regards,

Anshu..

[Byroone]

Hey!

I am somewhat glad to read this as i experience the EXACT same problem with the EXACT same machine (Rog G513QY advantage. Rx6800m and ryzen 9 5900hx)

Everything worked fine until about 3 days ago.

I opened up my laptop..started it up..and got instant blue screen.

I eventually tried every software solution in the past 3 days:

- Full laptop format including deleting partitions and installing windows 11 from usb flash. Not enabling internet so no windows updates could come in.

- DDU to remove all drivers

- All kinds of adrenaline versions.

Etc.

The only thing i have not tried is a Bios change.

My opinion this far:

Windows now has display drivers installed in their updates. I assume these could interfere with the adrenaline drivers.

However preventing windows from updating did not help.

I thought my GPU was dead..but reading this somewhat gives me hope.