Hey there,
I am not exactly a computer professional and I am having a problem that I cannot find the solution to. I posted a this problem back in May but since then my situation has changed a little so I am returning with a different thread. I hope that is ok. Thank you in advance for any help and insight.
I have a Razer Blade 14 2021 model - Windows 11.
The touchpad has had this problem for a while where it just doesn't work. Sometimes a reboot will fix it but sometimes it will go a day or two without fixing. My deep internet searches have lead me all over the place but always coming back to the I2C HID Device - Error Code 10. I have read and re read so many people's solutions to no success myself.
Over the summer I sent my device to Razer for repair. They did a system reboot and got the touchpad working. But a month later it went out again. I began speaking with Razer about the repair that they did, but to no success. My touchpad did turn back on (for no apparent reason) one day. Razer told me that this seems to be the way that it is (not a quote). I was confident that I had a hardware issue but they were confident that I didn't. September rolls by and all is good but just yesterday my touchpad went out again.
I started going through usual steps of checking for missing updates and drivers but again to no success.
I am coming here because if it is true that I do not have a hardware issue, then maybe I was talking to the wrong people. Someone here might have the solution that I need.
Things that I have done to solve problem on my own:
Thank you for any help and insight!
@dloudsmilks Did you solve the problem? I'm encountering the exact same issue
Sorry for my late response.
In short: No. I have no solution to this ridiculous problem. I find it irrationally frustrating that there seems to be no actual solution. Like I struggle to find polite words to express myself about it.
That said, mine has been working all of December. Even still, literally every day I boot up my laptop, I am just as anxious about whether it will work or not.
If you ever learn anything - please let me know.
Danny
This user with a i2c Touchpad (HP) in device Manager uninstalled all the HID drivers and rebooted and that seemed to have fixed his specific issue: https://answers.microsoft.com/en-us/windows/forum/all/i2c-hid-driver-touchpad-failure-i-think-i-solv...
Here is another User from Reddit that fixed his Razor touchpad: https://www.reddit.com/r/computer/comments/16tzru5/touchpad_not_working_solved/?utm_source=share&utm...
This tech site gives some very good troubleshooting tips besides the usual ones from other websites on how to fix i2c HID Device not working: https://www.compsmag.com/blogs/fix-i2c-hid-device-driver-not-working-windows/
Another Windows Tech site with good troubleshooting tips concern i2c HID not working: https://www.thewindowsclub.com/i2c-hid-device-driver-not-working-in-windows
Device Manager Code 10 error from Microsoft Support:
Full Error Message
"This device cannot start. Try upgrading the device drivers for this device. (Code 10)"
Cause
Typically, the device's hardware key contains a "FailReasonString" value, and the value string is displays an error message defined by the hardware manufacturer. If the hardware key does not contain a “FailReasonString” value the message above is displayed.
Recommended resolutions
Update the driver
In the device's Properties dialog box, click the Driver tab, and then click Update Driver to start the Hardware Update Wizard. Follow the instructions to update the driver.
Note You may be prompted to provide the path of the driver. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s website
Run in a elevated Command Prompt/Powershell the following simple command to check your Windows OS for corruption: SFC /scannow
Edit: I presume you have the latest Razor firmware and drivers installed from here: https://mysupport.razer.com/app/answers/detail/a_id/9705/~/software-and-firmware-updates-for-razer-s...
Update: mine has been working all of December and January but stopped on Thursday of last week. I am unable to get it going again. I am doing my best to be patient (again).
Thank you for the research and helpfullness elstaci. I will read through some of this later today, but at quick skim of the reddit posted by a Razer touchpad user they describe my error perfectly but I have tried the solutions posted several times (maybe to my error though). The biggest problem here is that, Razer doesn't have drivers listed for my device. Razer has told me directly to get my drivers from Windows Update.
I will read through and try some of these things again later.
Thank you.
Hey there,
I appreciate your help, effort, and insight. I am trying very hard to not be a 'woe is me martyr'. I have tried the solutions above to no success. Below are some notes on my experiences.
Again thank you if read this far.
And thank you if you have suggestions and or patience to help.
danny
It gets to the point where your issue seems to be most likely hardware related and not software related after so much troubleshooting involved.
In another words, it seems like you have a defective Razer Touch Pad. That response by Razer was rather unprofessional and they should have asked you to turn it back in to see what is happening again. Unless they actually changed some hardware while it was in their possession and didn't mention it to you.
By the way, Thanks for the very detailed reply about everything you have done so far. I just feel sorry for you because I have a strong feeling you basically have a defective Razer.
All the troubleshooting steps you have done should have fixed your issue a long time ago.
I am not really here to put Razer Support on blast. I am certainly disappointed in my situation and the response I received but that is besides the point. I appreciate your help and research.
One last update: I did a factory reset last night: still no touch pad. I am going to give in to the problem for now. At least while I am setting my computer back up.