PC Drivers & Software

[hoonie]

The laptop is ASUS Zenbook S 16 with Ryzen AI 9 HX 370 processor in it.
After updating AMD Software to 24.9.1, the laptop cannot resume from its sleep.
Very easy to replicate this issue, simply close the laptop lid and let it sleep and open it back up after 2-3 seconds.
It shows a black screen with no elements of the laptop that seems to respond at all (not even the fan seems to spin at all despite sometimes the laptop itself is hot to touch).
The only fix for now is to hard shutdown by pressing the power button for 10 seconds and reboot the laptop.
For the record, 24.8.1 did not have this issue at all.

[CHEEMS2020]

I am having the exact same issue! They had better hotfix this. It's a flagship laptop not a test subject xd

[hoonie]

There's one more finding: this issue only happens if AMD Software isn't running in the background. The system does not boot with AMD Software and once I manually open the software and close the lid, sleep and wake seems to work properly. Regardless, this still isn't a normal behavior - it shouldn't be an issue.

[KineTiKon]

And yet another additional finding; if you have a different power plan for plugged-in versus battery, the laptop will continue to have problems when you go from being plugged in to being unplugged, even if you have the AMD software open.  The issue appears to occur because the power plan changes.  If your power plan is on balanced for both plugged in and battery, you won't have any problem as long as you have the AMD software open in the background.  So it appears there's some missing or failed initialization code that needs to be ran when switching power plans too.

[KineTiKon]

So after leaving the laptop for longer.  It's unable to wake.  I decided to uninstall 24.9.1 on my ASUS Zenbook S16.  24.9.1 is not ready for laptops.  It's unable to wake after going to sleep under too many cases.  The laptop's wake from sleep works fine once again as long as you uninstall the 24.9.1 drivers and keep the power plan on balanced.

[atharva_515]

How do you uninstall the drivers ?

[mahmoudcs4u]

for me issue solved by disable hibernate helper

[raihua]

I've had the same issue too and this has helped.

[atharva_515]

I'm facing a lot of issues related to this chipset. Been using the Vivobook S14 variant. 
1. As you mentioned, the system is unresponsive after waking up from sleep and is way too hot to touch. 

2. When it is left with its lid open, it sometimes randomly reboots, although I have disabled reboot on system crash from the control panel. When I checked Event Viewer, it is due to Overheating.the critical error

the information I receive just before it

 3. I am usure how disabling the AMD application will prevent this, but one thing is for sure, either it is a faulty update or a corrupted driver which has been recently rolled out. 

This is really frustrating as this is almost a flagship chipset and AMD is seemingly least bothered about such overheating issues.

[RS]

I am having the same problem. After the laptop goes to sleep, and i am afk, it starts rebooting, until windows blocks me from logging in. I then have to wait for twohours to be able to log in again! How can i fix this?