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osdevon
Adept II

RX 5700 Constant BSOD + other issues

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Since I put together my new build about a week ago, I have had nothing but problems.

My setup includes the reference Sapphire RX 5700, a R5 3600, and the Gigabyte Aorus X570 Elite.

My monitor is a LG 32QK500-W.

This is on a fresh installation of Windows 10 Home, with all available BIOS and Firmware updates installed.

First, with 19.7.5 I was running into consistent Video TDR Failure BSODs citing Atikmpag.sys, and the occasional Page Fault.

In addition to the crashes, WattMan has been completely unavailable, with all options and the graph being completely blank.

When I wasn't crashing, most of my browser use was completely unstable, with images, sound, and video consistently stalling and disappearing, and my Windows notifications being filled with "Firefox has been blocked from accessing the GPU".

I then discovered that disabling Enhanced Sync caused all video streams, whether YouTube, Netflix, Hulu, etc in 1080 or above causing the GPU video decoding to spike to 100%, dragging the entire system down to a crawl until lowered in quality or closed.

Update to 19.8.1 the other afternoon, along with yet another fresh installation of Windows 10, and in the short time before fiddling with some other settings, I encountered only 1 TDR Failure crash, when logging back in from sleep mode.

After some time, I read in the forums that LG monitor owners running at 75hz have been running into some issues matching mine, and so to see how it would affect me, I lowered to 60hz.

With that, I no longer run into TDR failures, or maxed video decoding with enhanced sync disabled. In addition, WattMan appears to be fully operable, and I have even been able to make use of the Auto (X) options with some improvement!
Unfortunately, I am now running into more, different BSODs.

The most common seems to be the Page Fault in Non Paged Area, with Kernel Security Failure following in consistency. There is also a third that has only happened twice, and I can't remember just what it was.

In-game performance tends to be fantastic at best, and at worst running at one fourth of what it should be for no apparent reason. Sometimes just rebooting seems to fix this issue temporarily.

I have run extensive 3DMark benches, and get wildly varying results each time.

TL;DR, are these Drivers just terrible, or is it time for a RMA?

1 Solution

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Matt_AMD
Community Manager
Community Manager

Re: RX 5700 Constant BSOD + other issues

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The issue described in the OP should be resolved by updating to the latest driver here > https://www.amd.com/en/support/graphics/amd-radeon-5700-series/amd-radeon-rx-5700-series/amd-radeon-... 

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171 Replies
osdevon
Adept II

Re: RX 5700 Constant BSOD + other issues

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Mere moments after I submitted this, I ran into the BSOD I couldn't remember. IRQL Not less or Equal

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philtheagony
Adept I

Re: RX 5700 Constant BSOD + other issues

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I am having the same exact issues your having. The workarounds littered in this forum I've tried have lessened the crashes(same BSODs you've listed, random shutdowns/restarts) but I still do get them from time to time. The worst was last night, I was playing cs:go for about 15 minutes and then my screen went black and I heard the GPU fans going full speed as in really freaking loud I thought they were going to explode.

I feel like these are driver issues. The crash I mentioned above seems related to the issue in this thread RX 5700 XT memory clock stuck causing high temps when idle .  The card memory clock stays at 875mhz even when your not doing anything resulting into your card overheating and shutting down the pc.

poseidon
Adept I

Re: RX 5700 Constant BSOD + other issues

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Try this:
I got that from AMD tech support team regarding my Fortnite and BSOD crashes while trying to run Fortnite. Fortunately, turning off Enhanced Sync fixed my issue. But this may help you. It's full reset of bios and drivers.

Reset the motherboard BIOS (clear CMOS). Remove the CMOS battery for few minutes and reinsert it.

Once after resetting the MB BIOS, please reseat the graphic card (unplug and plug the GPU on the same PCI slot). 

Please try the below suggestions and check the status.

DDU Tool: https://www.wagnardsoft.com/DDU/download/DDU%20v18.0.1.6.exe (This tool will help you completely uninstall AMD graphics card drivers and packages from your system, without leaving leftovers behind.)

Drivers: https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-8-1

Please disconnect the network connection and disable antivirus before running the installer file. 

 

·         Download the drivers and DDU tool from above links.

·         Restart the Computer into Safe mode.
Run the DDU tool and select Device type (RHS of the tool) and select Clean and restart.
Once the system boots into normal mode, run the driver installer and follow the onscreen instructions. Once the drivers are installed, reboot the system.

pokester
MVP

Re: RX 5700 Constant BSOD + other issues

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I would add that if the great advice already given does not help to make sure you contact AMD support: Online Service Request | AMD 

Also talk with the support departments of the companies that made your gpu card and motherboard.

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osdevon
Adept II

Re: RX 5700 Constant BSOD + other issues

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Though I truly hope this works for anyone else, it did unfortunately little good for me when support got back to me a few days ago.

Cheers for sharing this!

madnezz101
Journeyman III

Re: RX 5700 Constant BSOD + other issues

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"Page Fault in Non Paged Area"

Your system ddr4 memory is no good, remove the docp a.k.a xmp profile and return it back to stock. Your going to have to up your memory voltage a bit if you want to run its profile. Make sure to stability test the memory using Aida64 or prime95 largeFFT (memory test).

osdevon
Adept II

Re: RX 5700 Constant BSOD + other issues

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It's at stock. Haven't touched a thing. Ran multiple memtests at different points of build, with no issues.

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shinkojiro
Miniboss

Re: RX 5700 Constant BSOD + other issues

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I thought this was particularly a driver issue the last time I installed 19.7.3, but it turns out it was indeed a memory related issue. Nothing wrong with the memory modules themselves, just the timings were garbage, even tho they werent particularly tuned. After fixing it all up, BSOD's are gone.

hkalach
Journeyman III

Re: RX 5700 Constant BSOD + other issues

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so what did you actualy do ? whats the fix , i have team t force 32 gb ram 3200 mhz who are running at 2400 mhz , since i did not unlock it from bios yet for them to work on 3200mhz 

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