Anyone else having issues with this card causing pc to crash once monitor turns off for power saving through windows?
have tried everything, at the moment just have the pc running with no power saving features on what so ever and no problems now.
Solved! Go to Solution.
After many days of research and investigation this solution seems to be working for me. I have Gigatybe x570 motherboard. Here are the steps that I have taken with fresh Windows 11 installation. The entire issue seems to be related to ULPS feature of Radeon RX 6600 XT that somehow conflicts with Power Saving modes (display off/sleep/hibernate) and forces to reboot the PC. Here are the steps that I have taken:
Hope that helps other as well.
new drivers 22.3.1 and no fix, I can't believe this is still happening, they took 5 months to release a recommended patch, I created an account here to express my anguish since I've been following this thread for a long time, I can't believe it.
of course, it's a **bleep** problem with the amd drivers, and no one from the company knows about the problem, it makes me hate it. i have no problems with the drivers that windows installs, but i have no access to the gpu features, how can they perpetuate an error like this for so many months?
I am having this same issue. I thought it was the "Virtual Super Resolution" setting but I turned that off and it is still doing it. I have the AMD Radeon RX 6600 XT. I really hope they fix this. I may have to turn off the sleep option too. Before I updated the driver to the current ones, when I woke it up again, everything I had open would be closed. So I had better saved! I am usually working in WordPress.
It also says to do a Factory Reset of the Drivers? Or Software. Has anyone done this? And has it helped? I got scared and chose not to do it. It said something about possibly changing the BIOS if I did that, and I have already returned the PC for a new one once. Seeing all these responses, it seems it may have been the graphics card that is the problem all along.
Thanks for any help!
Same here with Sapphire Pulse 6600XT. Permanant black screen when windows goes powersaving, hard reset necessary. Disabling ULPS "solves" the problem. I have this problem since driver "non-whql-radeon-software-adrenalin-2020-21.12.1-win10-win11-64bit-dec3" (!!!), not before... I did send bug report after every new driver installation - no progress
Hey AMD!!!! There are alreaedy two threads!
if you use the drivers that install windows update 30.0.13023.4001 this problem does not happen, but sacrificing the amd software, but not only that, the system looks more stable, more fluid and I have no problems with the hardware acceleration of chrome as I have with drivers + software, in world of warcraft every time a video starts or ends on youtube on my second monitor I have drops of 5 fps in the game. I suspected that maybe the version of the Bios Agesa 188.8.131.52 that gives so many problems as I read in portals could be a cause of not feeling that my computer is giving the size, so I reverted the bios to the 184.108.40.206 b, before the change of tpm was made for computers that want to upgrade to w11, as I do not plan to use it and continue in w10 until I put back the drag and drop. but i can confirm that amd software breaks the rx 6600xt, nothing feels fluid, crash with ulps, and stuttering caused by chrome
I'm hopping over from a different thread... WHEA Logger Event ID 18 - Page 2 - AMD Community
In the off chance that something else might work. I've RMA'd the CPU, but restarts just keep happening.
The EnableULPS fix didn't work for me.
Just adding to the knowledge!
Ryzen 7 5800X, 3801MHz
MSI AMD Radeon RX 6600 XT MECH 2X 8G OCV1 -- Adrenaline 22.5.1
ASUS TUF GAMING X570-PRO (WI-FI) -- BIOS 4403(beta, but the previous didn't work either)
2x16Gb OLOY OWL DDR4 3600MHz PC4 28800
THERMALTAKE TOUGHPOWER GX1RGB 500W
Windows 10 Build 19044
for the moment I left the monitor timeout in "never" I feel that changing the ulps in the registry the drvier and the graphic did not have the proper stability, for now everything working perfect in the 22.5.1, I hope that at some point amd will solve this problem of reboot, it is very annoying, I will continue doing the follow-up on each driver.
I also had that problem and found a solution in a forum... It was to turn off the Auto source detection or something similar to that in the Monitor OSD settings... And it worked for me too!!!
for anyone still facing this problem
first driver that I've tried this card on is 22.11.2 And I didn't face this problem but after installing 23.4.2 and 23.4.3 I got this problem so the fix is just in 22.11.2 you should try it
It looked like that, but I just went to buy some stuff and when I came back my computer had rebooted and I saw the critical kernel error in the event viewer, so I guess not.
I give you an update of my situation, the problem came back in w11, now I'm back to w10, since the AGESA 220.127.116.11 bios and up are garbage, so I went back to 18.104.22.168B where I feel there are no errors and my computer, a 6600xt with a ryzen 5600x on a b550, is more stable this way, definitely amd and tpm don't get along, but well, to the point, in w10 and the 23.5.2 driver I still have the crash problem when the screen go to sleep.
With only one monitor connected (either DP or HDMI) the GPU works as intended. If I connect a second monitor (even if it is not active) when the monitor sleeps the crash occurs.
My experience, to avoid this you must use 22.11.2
If want to use any version after 22.11.2, you need MSI Afterburner and check disable ULPS.