Drivers & Software

[werty8472]

So, I upgraded my motherboard to a WS X299-Deluxe II, and I have been trying to get it to work. I'm running in a Windows 10 environment, and it goes to desktop fine, pops up all four monitors fine, but when I try to run with a program that actually does anything graphical, the program crashes between half an hour to an hour.  I tried the most recent graphics drivers, but I also rolled back and it didn't fix the issue.  Is there any kind of firmware update for the card that I could be missing?

[elstaci]

You didn't mention which AMD Driver you are using or were using that didn't fix the issue. Also didn't mention which program(s) and versions of the programs that are crashing. 

@fsadough  AMD Forum's expert on Professional GPU card can probably give you a vBIOS update (If one is available) for your Pro GPU Card and any suggestions concerning your problem.

Note: here is the latest AMD Driver for your GPU card: https://www.amd.com/en/support/professional-graphics/radeon-pro/radeon-pro-wx-x100-series/radeon-pro...

By any chance by Windows environment do you mean you are using the normal Windows 10 OS or the Windows Server OS?

EDIT: Asus Support has a very new BIOS update for your motherboard: https://www.asus.com/us/Motherboards-Components/Motherboards/All-series/PRIME-X299-DELUXE-II/HelpDes...

Also I presume you are using an Intel Processor and not a AMD processor correct?

[werty8472]

Drivers attempted:

21.Q1

20.Q2.2

20.Q2.1

19.Q1.2

ASUS BIOS Versions attempted:

3015 (Original on board)

3403

Yeah, it's an Intel CPU.  Do AMD CPUs work better with AMD Graphics cards as a rule?

Soo...  At the cost of sounding esoteric, it's LTSC branch.  And the program I'm running is called Watchout (6.2.2 and 6.6.5 attempted).  Thing is, the last MB I used, the Asus WS X299 Sage 10G, and the ProArt Creator 10G didn't have the same kind of crashing.  And running the Deluxe II with a nVidia RTX4000 works fine too.  So it's when the WX9100 is on the Deluxe II that it's crashing.

[elstaci]

Thanks, need to see if @fsadough  will have time to answer this thread.

[werty8472]

You're the best!

[fsadough]

I need more details from the system. Can you send an AMDZ-Report?

AMDZ Report
- Please extract the amdz-v287.zip available from https://we.tl/t-y6giVdBWDp
- Run amdz.exe file as an Administrator
- Select “Save All“ and “TXT“ as the output format
- Click on the blue button to save the report
- The .txt file will be saved in the same folder where you extracted the zipped file