Drivers & Software

[manuelozada11]

Hi everyone!

First of all, thank you all for your time.

I have a big issue with my laptop HP Pavilion 15-ab181la. I did a upgrade of windows version, from windows 2018 to Windows Home Single Leanguage version 21H1 OS 19043.928

When I try to install drivers for the graphics cards I got a different BSOD, some of them tell a code error:

SYSTEM SERVICE EXCEPTION,

KERNEL MODE HEAP CORRUPTION,

BAD POOL CALLER,

and other I can't remember now.

My laptop specs:

Device name PC
Processor AMD A10-8700P Radeon R6, 10 Compute Cores 4C+6G 1.80 GHz
Installed RAM 16.0 GB (15.4 GB usable)
Device ID 8C5E69AE-7A02-42D7-829D-54CD36EB007B
Product ID 00327-30387-08164-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Graphic Cards:

AMD Radeon R7 M360

AMD Radeon R6

Windows specs:

Edition Windows 10 Home Single Language
Version 21H1
Installed on ‎5/‎29/‎2021
OS build 19043.928
Experience Windows Feature Experience Pack 120.2212.551.0

I would be very greateful if you can help me.

Have a great day. If you need more information, text me. 

Thank you!!

[victordbh]

Hey There! I have the same laptop and unfortunately the same issue. The best option is to enter the Bios by restarting your PC and pressing ESC then in the options menu choose BIOS setup and then boot options. Select the legacy boot or legacy option and set it to enable. This will make your graphic card driver work. I'm not really sure how this works.. but you should give it a try. Unfortunately HP and AMD can't solve this issue.. I've been trying to reach support for years but I didn't received any solid response. Good luck!

[elstaci]

AMD Mobile APU A10-8700P is not supported with driver updates anymore. The last driver for your APU is from 06/2021.

This is the only AMD Driver you need to install for both your R6 Integrated Graphics and R7-M360 GPU card.

Yes it might be a good idea to set in BIOS -CSM Mode (Legacy) since you have an old laptop.

Also check here to see if HP Support has tested your laptop for Windows 10 or not: https://support.hp.com/us-en/document/ish_3913140-3876462-16

EDIT: Went to HP Support for your Laptop driver download page and it does have the last AMD Driver 06/2021 to download. This is the best AMD Driver for you laptop and not AMD own laptop driver which is generic and basic: https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-ab100-notebook-pc-series/8499302/mod...