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Drivers & Software

rastagmer59
Adept I
2 weeks ago

[FRENCH] L'ordinateur se bloque lorsqu'on installe les pilotes AMD

Bonjour,

 

Lorsque j'installe les pilotes AMD pour une RX 6700 XT, et que je redémarre l'ordinateur. Je passe l'écran de connexion de Windows 11, et une fois que j'arrive sur mon bureau, plus rien ne veut se lancer, aucun logiciel, ni l'explorateur windows.

Lorsque je redémarre mon pc en mode sans echec, que je désinstalle les pilotes AMD et que je redémarre le pc, là, je n'ai plus de problèmes.

Mais dès que j'installe les pilotes AMD, mon ordinateur devient inutilisable. Que faire ?

 

Merci

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3 Replies
elstaci
MVP
2 weeks ago

English translation of OP:

Screenshot 2024-05-07 122854.png

Please translate your next reply into English since this is a English Only Forum.

 

Sounds like you have some sort of conflict with your AMD driver.

 

First install the latest AMD Driver for your RX6700XT: https://www.amd.com/en/support/downloads/drivers.html/graphics/radeon-rx/radeon-rx-6000-series/amd-r...

 

If the problem continues then install a previous AMD Driver to see if the issue is fixed with an older driver installed from here: https://www.amd.com/en/support/downloads/previous-drivers.html/graphics/radeon-rx/radeon-rx-6000-ser...

 

Make sure to use DDU (Display Driver Uninstaller) and delete if created C:\AMD installation folder. after DDU reboots back into Windows install the driver and see if it fixes the problem.

 

If the latest AMD driver is not working and a previous AMD Driver fixes your problem then open a AMD SUPPORT TICKET and let them know from here: https://www.amd.com/en/forms/contact-us/support.html

 

NOTE: IF neither latest or previous AMD driver fixes your problem then boot into a Windows Clean Desktop and enable the AMD driver and see if it works. If it does that would indicate a 3rd party driver or app has a conflict with the AMD Driver.

 

How to do a Clean boot into Windows: How to perform a clean boot in Windows 

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rastagmer59
Adept I
Monday

hello, I tried with the latest driver and the old driver, it does not solve the problem. I will try the third solution

elstaci
In response to rastagmer59
MVP
Monday

When you install the AMD Driver again can you upload a GPU-Z image to see if the driver is working correctly and showing the correct data for your GPU card?

 

Also what does Device Manger show? Any error showing?

 

Just for troubleshooting purposes, go into Windows Settings - Core Isolation and temporary disable it and see if it fixes your problem after rebooting.

 

Also run this simple line command in a elevated Command Prompt or Powershell: SFC /scannow

It will check to make sure your Windows OS is not corrupted or missing files.

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