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Drivers & Software

Thierow
Journeyman III

Black screen after driver update

Hello, i have a laptop the Acer nitro 5 AN-517-41-R74B with a Ryzen 7 5800H and a Rtx 3070, there is a integrated gpu with the processor. 

I have an external screen that I use primarily connected in Hdmi and the laptop screen in secondary.

Since two updates of the AMD driver, when I want to go on the screen of my laptop, the screen is black and it makes freeze my laptop, so forced to turn off with the ignition button and to reboot each time.

I imagine if I didn't have my external screen who run only on the dedicated gpu I will be blocked with a black screen because the integrated graphics card manages the laptop screen in priority as the dedicated graphics card (Optimus).

After at least five or six restarts the laptop screen normally appears, because I think the fact that it starts in extended screen helps a lot.

I HAVE JUST UPDATE TO THE LAST DRIVER 23.3.1 AND THE PROBLEM HAS RETURNED

If someone have a solution i'll take it, thanks in advance.

1 Reply
ahsantariq
Adept I

Happened to me only once after updating to 23.3.1.

never happened before that.

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