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Drivers & Software

nutri
Journeyman III

Advanced Micro Devices, lnc. - Display - 27.20.21020.7001 disable display

Hi guys. 

I have a hP Pavilion Aero 13.3 and i install AMD Software: Adrenalin Edition 22.6.1.

 I install and then windows updates install the driver Advanced Micro Devices, lnc. - Display - 27.20.21020.7001 and the monitor goes all black except for the mouse arrow. I am forced to restore the system to get back to normal.
Can anyone help me?

Thanks

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4 Replies
elstaci
MVP

First you need to disable Windows Update from installing Drivers in your laptop.

There several laptop models so you will need to post the exact Make & Model and APU Processor and GPU card inside your laptop plus Windows Version installed and BIOS version.

If you don't know then download and run SPECCY which will show all the hardware and software installed in your laptop.

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nutri
Journeyman III

Hi.

My Pc is HP Pavilion Aero 13.3 inch Laptop PC 13-be0000.

My monitor, not very often, flashes, but only once in a while.
It's nothing that prevents it from working properly, but I find it strange and hence think it's from the drivers.

The optional updates are turned off, but the one I mentioned, is installed automatically whenever I install the adrenalin software

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Vynski
Elite

Your specs on this machine are telling me that it has a Ryzen 5 5600U with AMD integrated SoC chipset. 

The video graphics are AMD Radeon Graphics integrated.  This leads me to question if these integrated graphics are even compatible with the 22.6.1 since HP does not give a specific indication of the model of Radeon Graphics other than "Integrated".  So if your simply downloading from AMD Drivers support and go to the "Integrated Graphics" section.  The only drivers I can find in this section are Windows 7 at the latest.  

Your going to have to simply download and install the drivers from HP Support and live with it, unless they provide what model other than "integrated" is in this laptop.

I don't know what model of Radeon drivers you installed, but a suggestion might be the Radeon R5600M drivers and see if that works.

Wish I could be more help.

Vynski

 

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hrpuffnstuff
Challenger

Use the HP provided graphics drivers.

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