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Drivers & Software

dturovskiy
Journeyman III

3 monitors connected, but 2 are active, the 3rd monitor is forced inactive

When I'm trying to use 3 monitors, 2 are active and the third monitor is forced inactive, I've already tried updating the graphics driver, reducing the resolution of the active display, using Win+P to set it to extend, and none of that worked.

When I try to configure the display extension directly from Start -> Settings -> System -> Display, I get the error “Failed to save display settings. Try a different combination of these settings."

I dual-boot with Linux that perfectly supports triple monitors with no problems, which leads me to believe it's a software lock in Windows, I want to know how to get around this software lock.

My processor: https://ark.intel.com/content/www/us/en/ark/products/64899/intel-core-i7-3610qm-processor-6m-cache-u...

And from Intel info: https://www.intel.com/content/www/us/en/support/articles/000025673/graphics.html

System Model: HP ENVY 17 Notebook PC
CPU: Intel(R) Core(TM) i7-3610QM
iGPU: Intel(R) HD Graphics 4000
Driver Model: WDDM 1.3
dGPU: AMD Radeon HD 7800M Series
Driver Model: WDDM 2.0
1st monitor: HP M27fe FHD 1920x1080 - DisplayPort => HDMI
2nd monitor: HP 24f 1920x1080 - HDMI => HDMI
3rd monitor: built-in laptop monitor 1920x1080
Drivers:
For Intel: I used all the latest and previous drivers that I found in the Internet;
For AMD: I used both the latest and the oldest drivers for Windows, as well as intermediate versions of the drivers.
On the laptop itself, I have 2x DysplayPorts and 1x HDMI port.

As for the BIOS, I don't have any video card settings either. It looks like here:https://answers.microsoft.com/en-us/windows/forum/all/using-3-monitors-simultaneously-problems-in-th...

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