AnsweredAssumed Answered

Can't install drivers

Question asked by lasal on Oct 17, 2020

Device details: HP Probook 450 G2 with AMD Radeon R5 M255

Problem:

The laptop was working fine until the windows 10 2004 update. After the update, It started giving blue screen errors.

Then after contacting windows I was advised to reinstall windows.

Now I have reinstalled windows and I can't install relevant AMD drivers now.

I have downloaded the AMD automatic driver detection and installation software when I run it it gives error 173.

"Error 173 - Radeon software install cannot proceed as no AMD graphics hardware has been detected in your system configuration"

 

But in the "device manager,"  under other devices it shows a device called "Video Controller" with the yellow color exclamation mark, please check the attached images.

 

Please help

Thank You!

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