AnsweredAssumed Answered

Radeon Software and Driver Versions do not match.Please try again after updating to the latest versions.

Question asked by doubledace on Oct 10, 2020
Latest reply on Oct 13, 2020 by me262schwalbe1
  • Radeon Rx Vega 56
  • Acer Predator Helios 500 Ph517-61-R0GX Gaming Laptop
  • Windows 10 x64
  • Radeon Software Adrenalin 20.9.2
  • 16 GB RAM
  • AMD Ryzen 7 2700 Desktop Processor 


Ever since I downloaded the Adrenalin drivers, I keep on getting this issue:

The best thing I can do is uninstall it and install it again, but I've been doing this for some time now and it's getting really annoying. I know of the supposed "fix" where you go to regedit and erase the "DriverVersion" string, and restart the computer. This allows me to open the radeon settings by using the right click on my mouse, it also allows me to play games however it does not fix the videos. I've tried watching video on different websites and they are still choppy, the audio is fine but they look like they run on 1 FPS. 


After reinstalling everything is fine for some time but it eventually gives me the issue shown above. Something that I've noticed is that everytime the drivers stop working I get this notification:


And it's been everytime the drivers stop working, I am not a tech person so I don't really know what it means. When I click it the "radeon software and driver versions do not match" box pops up. 


If anyone knows what to do I would really appreciate the help.


Thank you.