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Ryzen 3700X sold as new has apparently-used cooler

Question asked by ellensf on Oct 8, 2020
Latest reply on Oct 9, 2020 by Earnhardt

I bought a new Ryzen 3700X on Amazon (sold by Amazon, not a third-party seller). The CPU was in a security-sealed retail box, and the serial number on the label matched that on the CPU, but the thermal paste was not intact on the cooler, which makes me wonder if I got a used cooler and possibly CPU.

bottom of cooler with patchy thermal paste

Am I correct in inferring that this cooler is used? If so, why would a used cooler be in a sealed AMD box, and what should I do now?

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