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AMD R9 390 on Asus Z97 Pro Mobo - Driver Install Freezes PC

Question asked by cmayo on Oct 4, 2020

I got my PC secondhand about three years ago, and getting AMD drivers installed for its R9 390 GPU has been a huge pain in the neck from day one, I initially got a legacy driver to install (after HOURS of trial and error)  when I bought the machine but since then, every time I run a driver update, my PC freezes just a few seconds into the process at the hardware detection phase (I think). At some point I got it to update from version 17 to version 19, but I don't recall how; might've been an automatic update, but those don't usually work any better than downloaded driver updates.

 

I recently tried to install a new SSD but after nearly two weeks of fighting the AMD driver and never getting it to install, I gave up and sent the SSD back. During that process I updated the AMD firmware, but that didn't help. 

 

The PC has an Asus Z97Pro motherboard, 32GB RAM and is running Windows 10 1903.

 

I really need to upgrade my SSD but not being able to install GPU drivers is holding me back! Is there some systematic troubleshooting method I could try in order to solve this issue?

 

 

 

OS: Windows 10 1903

 

AMD Specs

Radeon Software Version - 19.9.2
Radeon Software Edition - Adrenalin 2019
Graphics Chipset - AMD Radeon (TM) R9 390 Series
Memory Size - 8192 MB
Memory Type - GDDR5
Core Clock - 1015 MHz
Windows Version - Windows 10 (64 bit)
System Memory - 32 GB
CPU Type - Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz

 

Radeon Settings Version - 2019.0910.1749.32088
View Release Notes - https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-9-2
Driver Packaging Version - 19.30.03.01-190910a-346940C-RadeonSoftwareAdrenalin2019
Provider - Advanced Micro Devices, Inc.
2D Driver Version - 8.1.1.1634
Direct3D® Version - 9.14.10.01410
OpenGL® Version - 26.20.11000.13571
AMD Audio Driver Version - 10.0.1.12
Vulkan™ Driver Version - 2.0.106
Vulkan™ API Version - 1.1.119

 

Graphics Card Manufacturer - Powered by AMD
Graphics Chipset - AMD Radeon (TM) R9 390 Series
Device ID - 67B1
Vendor ID - 1002
SubSystem ID - 9390
SubSystem Vendor ID - 1682
Revision ID - 80
Bus Type - PCI Express 3.0
Current Bus Settings - PCI Express 2.0 x16
BIOS Version - 015.049.000.007
BIOS Part Number - 113-GRENADA_PRO_C671_D5_8GB_HYMIC_W8
BIOS Date - 2015/10/08 00:12
Memory Size - 8192 MB
Memory Type - GDDR5
Memory Clock - 1500 MHz
Core Clock - 1015 MHz
Total Memory Bandwidth - 384 GByte/s
Memory Bit Rate - 6.00 Gbps
2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/CurrentControlSet/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000
OpenGL® API Version - 4.6
OpenCL™ API Version - 2.0

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