AnsweredAssumed Answered

5700XT black screens

Question asked by jhy on Sep 25, 2020
Latest reply on Oct 12, 2020 by colesdav

System:

  • AMD Ryzen 7 2700X
  • Asus PRIME B450M-K Bios version 2006
  • Asus Radeon RX 5700 XT
  • Radeon Software Version 20.5.1
  • Acer 24" Predator XF240H (Display Port connection 144hz)
  • Windows 10 Pro 64-bit (Up to date)
  • Corsair 650W VS650
  • Kingston 16GB (2 x 8GB) HyperX Fury, DDR4 3200MHz, CL18, 1.

    

Describe your issue:

  • Black screens when watching video files, happens in both VLC and BSplayer, I was using Chromecast but happens also without. Whole computer goes unresponsive, I have to force shutdown from power button.
  • Event Viewer shows this "Display driver amdkmdag stopped responding and has successfully recovered."
  • Latest driver is installed after clearing with DDU

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